Customer Service Specialist with English (focus on services for STEP data maintenance)

As a Specialist in global Customer Service for STEP database you support the team in daily operations and advise on customer inquiries with the aim of increasing the customer satisfaction by accurate and on-schedule deliverables.

What will be your responsibilities?

• Supporting daily operational processes with a focus on accuracy, efficiency, and transparency
• Identifying and sharing potential process improvement opportunities
• Striving for high-quality outcomes in day-to-day tasks
• Assisting in monitoring and reporting key performance indicators (KPIs)
• Managing standard issues and supporting issue resolution in the STEP database, including 1st-level support to regions
• Supporting STEP-related initiatives and projects upon request as a contributing team member
• Supporting and training regions on asset handling processes (e.g., data updates in STEP)
• Handling data import / export tasks and managing the import of portfolio definitions and related data (e.g., prices, price groups)
• Assisting RC in onboarding local 3rd-party products into STEP
• Supporting reporting activities (e.g., Siemens Data Cloud, PowerBI) and contributing to process improvements
• Conducting routine checks to support data quality and consistency
• Contributing to team knowledge by documenting processes and sharing learnings
• Participating in trainings and helping update work instructions when needed

Your defining qualities :

We’ve got quite a lot to offer :

Siemens is an Equal Opportunity Employer If we all thought the same way, we would never create anything new. We know that by creating a diverse work environment, we have a real impact on the success of our company, so we encourage you to apply for Candidates from different backgrounds (with different experiences and approaches). By creating a friendly and open work environment, we take care to support the culture of diversity at every stage of our activities. All applicants will be assessed in terms of their competences, knowledge and skills. We are waiting for your application!