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Danish​ Customer Care Agent SME Services

Danish​ Customer Care Agent SME Services

TP Warszawa Sp. z o.o.Kraków, małopolskie, Polska
18 days ago
Job description

Danish​ Customer Care Agent SME Services

Miejsce pracy : Kraków

Your responsibilities

Does working at one of Europe’s largest fintech companies sound interesting to you?

Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe?

If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world

Your tasks :

  • Handle customer inquiries via calls, emails, and chats about acquiring or technical products.
  • Use CRM, ERP, and other systems to assist customers effectively.
  • Provide technical support for card terminals and self-service portals.
  • Manage administrative tasks such as updating customer details and resolving invoice-related questions.
  • Collaborate with internal and external teams to ensure smooth operations.

Our requirements

  • Fluency in English (spoken and written)
  • Fluency in Danish language.
  • Strong communication and teamwork abilities.
  • Technical aptitude for reporting IT incidents.
  • Service-minded, proactive, and self-driven.
  • Flexible and result-oriented with a strong focus on quality.

    • Optional

  • Knowledge of GDPR, AML, KYC, and e-commerce guidelines.
  • Fin-tech knowledge.
  • Prior experience in customer service or contact centers

    • What we offer

  • Employment contract, with salary : 7824-10960 PLN gross / month.
  • Hybrid working from Kraków 3 days per week or if you live far from Kraków- remote working mode.
  • The initial training will take place at the office with the duration of 5-6 weeks. For remote employees, a hotel accommodation will be provided during those 5-6 weeks.
  • Private health insurance.
  • Sports card subsidy.
  • Life insurance.
  • Social events, charity actions, and opportunities to integrate with colleagues.
  • 8-hour working time from Monday to Friday between 8 : 00 a.m. and 5 : 00 p.m. (40h per week, usually 8-16. However, you may be requested to cover different opening hours 1-2 times every 2 weeks.).
  • Model of Payment : Basic salary (based on experience) : 5200-8000 PLN gross + Language Bonus 2000 PLN gross + Quarterly performance bonus (maximum range) : 1872-2880 PLN gross.

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events

    • Recruitment stages

  • Initial phone call with recruiter
  • Language verification
  • Online meeting with Hiring Manager
  • Final decision and feedback

    • Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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    Customer Service • Kraków, małopolskie, Polska