Talent.com
This job offer is not available in your country.
IT Service Delivery Manager

IT Service Delivery Manager

NATEK POLANDWarszawa, Masovian, Poland
4 days ago
Job description

technologies-expected :

  • SeriveNow
  • SalesForce
  • Icertis
  • DocuSign

technologies-optional :

about-project :

  • Join Natek as a IT Service Delivery Manager and support a top drinks retail company!
  • In this role you will be responsible for ensuring the stability, performance, and continuous improvement of critical enterprise platforms—including ServiceNow, Salesforce, Icertis, and DocuSign—within the Data & Digital Core department’s Legal & Corporate Affairs Digital Tower.

    • responsibilities :

  • End-to-end service management of applications (incident resolution, problem management, change management, service requests), while meeting defined service-level agreements.
  • Vendor and contract management, covering renewals, escalations, performance monitoring, and opportunities for optimization.
  • Compliance management with MICS / SOX controls, including evidence collection, approvals, and audit support.
  • Budget oversight, planning, and reporting (forecasting, purchase requisitions, invoices).
  • System lifecycle management, including backups, disaster recovery planning, capacity management, licensing, and executing upgrades and refreshes.
  • Stakeholder engagement, acting as the primary point of contact for business escalations and communication regarding platform availability, incidents, and performance.

    • requirements-expected :

  • Bachelor's / master’s degree in information technology, software engineering, computer science, or related field.
  • 3+ years’ experience in program management, project management, product management, service management or a related field.
  • Leadership skills, interpersonal relationships, persuasion skills and relationship with the senior management of the company, as well as the operational level.
  • High proficiency in fast paced team environments.
  • Stakeholder management and communication skills.
  • Business acumen and process analysis skills.
  • Project and product management skills, understanding of agile software development principles.
  • Problem-solving skills.
  • Organizational and time-management skills.
  • Tech-affinity.
  • Cross-functional collaboration skills.
  • Skills : IT architecture, IT infrastructure, cloud development, engineering, software, business analysis, DevOps, Product management.
  • Additional knowledge : ITIL expert certificate, COBIT certification, SIAM Certification
  • Fluent in English (any other European language will be a plus)

    • offered :

  • Internal Mobility Program - enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
  • Referral Program - enjoy cooperation with your colleagues and get a bonus
  • 5 / 10 Years NATEK Club - we offer long-term cooperation and celebrate each fifthyear cooperation anniversary with gifts
  • NATEK CSR Events & team buildings - enjoy our values : accountability,
  • partnership and expertise and #workITwithus
  • Cafeteria
  • Medical Healthcare
  • Multisport Club Card
  • Technical and Personal training
  • Language courses
  • Additionally only for CoW :
  • Life insurance
  • Bonuses for Personal Events
  • Day off for volunteering

    • benefits :

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • remote work opportunities
  • integration events
  • employee referral program
  • extra leave
    • Create a job alert for this search

    It Manager • Warszawa, Masovian, Poland