Process and Customer Quality Engineer

As a Process and Customer Quality Engineer , you will play a critical role in improving quality performance within the production process. Working closely with production teams, you will monitor quality indicators, conduct audits, and ensure the effective management of customer claims and complaints. You will identify weak points in production processes, initiate improvements, and oversee the implementation of corrective actions.

This role combines administrative responsibilities (over hours daily) with physical tasks (up to hours daily) across office and production areas.

In This Role, Your Responsibilities Will Be :

• Analyzing quality data for improvement and prioritizing corrective actions.
• Handling customer complaints and ensuring effective resolution.
• Working together on quality issues and part replacement with various departments.
• Prepare D reports and handle RMA processes.
• Coordinate important metrics related to quality and develop strategies for improvement.
• Supporting product quality customer concerns and problem-solving.
• Conducting quality audits for compliance.
• Developing and maintaining quality documentation.
• Participate in process qualification and acceptance criteria management.
• Leading continuous improvement initiatives and root cause analysis.

Who You Are :

You are diligent, committed to achieving goals, and able to thrive in a dynamic, multitasking environment. You are passionate about quality and possess strong analytical and problem-solving skills to enhance production processes and ensure customer satisfaction.

For This Role, You Will Need :

Preferred Qualifications that Set You Apart :

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results!