Network Engineer Tier III

OUR COMPANY :

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO :

We have an opening for a motivated, collaborative and committed individual to fill our Network Engineer Tier III / Team Lead position within our Global Network operations team. The successful candidate will be working as part of a growing managed services organization with opportunities to work independently as well as part of a team with the ability to develop their managed service skills to the fullest. The role specifically involves working as a Network Engineer Tier III and supervising a Network Operations Engineering Team, supporting a large-scale enterprise network infrastructure for multiple customers.

The successful candidate will help develop and understand requirements from internal customers and create technical solutions to improve productivity and services. The candidate must have a strong technical background, be innovative and agile, collaborate well in a team environment, and have very strong written and verbal communication skills - a visionary who challenges the status quo and believes that technologies can level-up productivity.

KEY RESPONSIBILITIES :

Assist with monitoring and maintenaing a multi-vendor, multi-protocol enterprise network :

• Maintain and support a large-scale enterprise network infrastructure that will include routers, switches, servers, network operating system software, network management software and other related hardware
• Escalation SME & oversee the most critical and complex network issues
• Respond to network alerts and diagnose causes with ability to create Root Cause Analysis.
• Work with telecommunication providers to resolve circuit related issues.
• Work with vendors to troubleshoot Configuration, Hardware and Software issues.
• Day-to-day support of large-scale network solutions
• Support the engineering team in analysis of network events / outages to identify permanent resolution, prevention, as well as service improvements
• SD-WAN and Wi-Fi troubleshooting
• Cisco DNAC (Catalyst Center) support
• Ability and knowledge to assist with various network projects across multiple business units.
• Ability to create and update existing network documentation
• Mentor junior engineers' members of the team
• Participate in annual reviews of engineers on your team
• Engage in escalations from junior engineers and the customer.
• Supervise and manage the regional team's workload and daily operations.
• Work with engineering team in doing analysis on network events / outages to identify permanent resolution, prevention, as well as improvements.
• Hours : typical range will be Mon-Fri 8 : 00am to 5 : 00pm with some out-of-hours work as required.
• Candidates can anticipate travel up to 25%.

ESSENTIAL CRITERIA :

DESIRABLE CRITERIA :

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.