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Technical Customer Success Manager

Xperi Holding CorporationWarsaw, Mazowieckie

20 days ago

Job description

About the role :

Within our Smart TV Media Platform business unit, we are now looking for a Customer Success Manager. You will be based in the Warsaw area, Poland. Our business unit is a globally distributed organization with a true international spirit. At the same time, we have local offices with a first name atmosphere.In the Customer Success department, our charter is to be the voice of the customer within our business and to work with our internal teams, Customer’s teams and Partner’s teams to drive programs with them to accelerate the global footprint of Powered by TiVo TVs. As a Customer Success Manager, you will lead and co-ordinate internal teams across Commercial, Marketing, Product Management, Engineering, Quality Assurance, Content Onboarding and Customer Support departments to deliver programs of work, working in concert with our external partners and customers. What you will get to do : Within the team, your key responsibilities are

Team Leadership – to inspire, drive and co-ordinate technical and commercial teams to collaborate and deliver effectively and efficiently against agreed goals
Program Delivery – Build plans and execute on delivery timelines, managing risks and issues with internal and external stakeholders
Collaborate and Communicate – working effectively with all internal stakeholders (up to and including CxO level) and with our partners and customers (across all levels within their organizations). Building and developing relationships and delivering on commitments are key attributes to this role, and pivotal to the success of the Customer Delivery Team

Who we are looking for :

Program delivery experience in a customer facing environment

Business and commercial acumen to understand the needs of our customer and to champion their cause within our organisation

At least eight years of equivalent industry experience within a software development and delivery organization.

Experience in the software delivery lifecycle

Practical knowledge and understanding of project management methodologies

First class communication skills

First class problem solving skills to identify issues and work collaboratively with teams to identify and action winning solutions

Understanding of business requirements and technical concepts and be able to discuss these with both technical and non-technical people

Ability to work collaboratively to build plans and communicate the logical sequencing of tasks and actions to deliver on these plans

Ability to co-ordinate and track progress and communicate effectively and motivate teams to solve problems and issues as they arise

Fluent Polish and English (C1 level), both written and spoken

Education and continuous learning

Bachelor’s degree in a relevant field (or equivalent work experience)

Curiosity and a passion for learning new things.

Nice to have :

Past or current industry experience related to the role

Experience with line management

Life @ Xperi : At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.Rewards include :

Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.

Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.

Great perks, which vary by location and can be site-specific : employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.

A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.

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Technical Manager • Warsaw, Mazowieckie