Service Delivery Lead

Job Description & Summary

The Application Managed Services team is a part of PwC Poland, involving 80 superheroes who react before anyone even notices a problem Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients' growth. Our work is recognized worldwide – from Newfoundland to Singapore; we work in several languages. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients' employees. That is why planes fly, satellites transmit a signal, publishing houses print books, and cars are delivered ahead of schedule. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

We are looking for :

Service Delivery Lead

Your future role :

• Manage customer relationships and right communication channels,
• Oversee and lead Governance team to ensure the right bridge between business and technology organizations,
• Manage support services and daily engagements including utilization, SLAs, demand, forecasting and other business metrics,
• Coordinate SLA creations (through interaction with the Client team),
• Ensure team follows best practices and maintain service level agreements,
• Ensure continual improvement of service management processes on the project,
• Monitor and manage Client complaints till resolution,
• Support of the sales and change management process.

Apply if you have :

By joining us you gain :

Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,

Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co / financed by PwC and conversations with native speaker,

Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,

Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,

3 paid hours for volunteering per month,

Additional paid Birthday Day off ,

And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process :

Complete the form and send your resume,

Talk to our Recruiter on a short HR screening call,

Meet us for a technical interview

Send your application today In case you have any additional questions, contact

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