Enterprise Application Specialist (Financial Operations)

Overview

Enterprise Application Specialist (Financial Operations) role at CHC Helicopter. We seek a technical SME for our financial application ecosystem, including Infor M3 and Microsoft Dynamics 365 Finance, to ensure reliability, performance, and continuous improvement of mission-critical financial systems supporting global helicopter operations.

Role Summary

The Enterprise Application Specialist for Finance and Accounting Systems will serve as a technical SME for our comprehensive financial application ecosystem, including Infor M3 and Microsoft Dynamics 365 Finance. This role provides expert-level application support, leads system implementations, and acts as the key technical liaison between IT and finance teams to ensure optimal system performance and business value delivery.

Key Responsibilities

• Financial Application Portfolio Management : Provide comprehensive management and technical support for the complete finance and accounting application stack, including Infor M3 ERP system, Microsoft Dynamics 365 Finance, and integrated financial reporting solutions
• Infor M3 System Administration : Lead configuration, customization, and optimization of Infor M3 modules including Financials, Supply Chain, and Maintenance, ensuring seamless integration with business processes
• Dynamics 365 Finance Management : Oversee Microsoft Dynamics 365 Finance implementation, configuration, and ongoing administration including financial modules, workflow management, and reporting capabilities
• Technical Escalation Support : Serve as the ultimate escalation point for complex financial application issues from IT Operations and Help Desk teams, providing specialized troubleshooting and resolution
• System Integration Management : Ensure seamless data flow and integration between financial applications and other enterprise systems including operations, procurement, HR, and business intelligence platforms
• Production System Implementation : Lead implementation of new financial applications, system upgrades, and configuration changes while coordinating with stakeholders and minimizing business disruption
• Financial Reporting & Analytics : Manage financial reporting systems and business intelligence tools to ensure accurate data consolidation, regulatory compliance, and executive reporting capabilities
• Vendor Relationship Management : Serve as primary technical contact for financial software vendors, managing support relationships, licensing, feature requests, and system upgrades
• Business Process Optimization : Collaborate with finance leadership to identify process improvements and implement technical solutions that enhance efficiency and financial controls
• Change Management : Plan, test, and execute production system changes, updates, and patches while maintaining system integrity and minimizing impact to financial operations
• Compliance & Audit Support : Ensure financial applications meet regulatory requirements, support audit processes, and maintain proper internal controls for financial data integrity
• User Training & Documentation : Develop technical documentation, user guides, and training materials for financial applications while providing ongoing user support
• Performance Monitoring : Implement comprehensive system monitoring and produce regular reports on application performance, utilization metrics, and system health
• Disaster Recovery Planning : Maintain and test disaster recovery procedures for financial systems to ensure business continuity during critical financial periods
• Security & Access Management : Manage user access controls, security configurations, and ensure compliance with financial data protection requirements

Qualifications, Skills & Attributes

Required Experience

Technical Expertise

Financial Domain Knowledge

Industry Knowledge

Leadership & Communication

Personal Attributes

Preferred Certifications

Location & Travel

Seniority level

Employment type

Job function

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