Senior Associate OTC with French

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring Senior Associate OTC with French

As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.

What you will be doing?

Contact customers to collect outstanding debt and negotiate payment plans.

Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.

Manage customer administration needs to facilitate invoice payment and implement process improvements.

Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.

Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.

Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.

What will you need to be successful?

Minimum 4 years of experience , ideally in collections or cash application, preferably in an international environment.

Ability to drive process improvements , with a proven track record.

Fluency in both written and spoken French and English .

Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.

Confidence and professionalism in handling phone conversations with various stakeholders.

At Smith+Nephew we offer

Inclusion + Belonging : Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website

Your Future : annual bonus, life insurance, company stock saving plan

Work / Life Balance : paid volunteering hours, flexible approach

Your Wellbeing : private health care with dental care package, multisport card / my benefit platform

Flexibility : possibility of working in hybrid model

Training : Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks : referral bonus, recognition program, mentoring program

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