Site Reliability Engineering Lead

Site Reliability Engineering Lead

Miejsce pracy : Kraków

Your responsibilities

• Analyse incident and change data to identify patterns, root causes, and systemic risks.
• Define and track service health metrics (MTTR, failure rates, change success, etc.).
• Partner with product and support teams to implement reliability improvements.
• Build and maintain dashboards and reporting to support visibility and accountability.
• Support automation and tooling initiatives to reduce toil and improve response times.
• Contribute to readiness assessments for releases and major infrastructure events.
• Collaborate across global teams to ensure service resilience is embedded in ways of working.

Our requirements

What we offer

Benefits

Recruitment stages

We are hiring a Service Reliability Engineer to join the Digital Business Automation (DigiBA) team in CTO Infrastructure. Our platform provides mission-critical services including Control-M, IBM Sterling File Gateway, and Connect : Direct — supporting thousands of batch and file movement operations daily across HSBC’s global estate.

In this role, you will focus on data-driven reliability engineering — turning insights from incidents, change records, capacity data, and operational KPIs into tangible improvements. You will partner with engineering and operations teams to drive platform stability, identify patterns, and embed proactive practices across our distributed and mainframe-based environments.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement : . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http : / / www.about.hsbc.pl / careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016 / 679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at : krakow.recruitment@hsbc.com.