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Customer Success Manager (FMCG)

Customer Success Manager (FMCG)

NielsenIQWarsaw, 30, PL
2 days ago
Job description

Job Description

Customer Success Manager

Job Description

As the FMCG packaging landscape continues to evolve, and consumers become more mindful about sustainability, online consumption, ease of use, convenience, & ingredient transparency in packaging NIQ’s commitment becomes more important than ever before. Packaging is no longer a niche consideration. It is a $900B industry, where shoppers are viewing the FMCG package as a primary driver to their choices to meet their everyday needs. At NielsenIQ we understand the importance here, and the impact it is having on the growth across the industry. Having a holistic view of these material shifts is critical for the long-term success for both retailers and manufacturers.

The Packaging vertical within Nielsen IQ is looking for an enthusiastic, organized professional, with a customer centric attitude, and a passion for data, to join our growing team as a Global Client Success Manager, reporting into the Global Packaging Leader. We are looking for a client-focused, excellent communicator, with a strong data-driven solution background and an in-depth knowledge of the CPG industry. This role will support the team carrying out various administrative tasks needed to build and maintain great client relationships while providing outstanding customer service.

This vertical has set the industry narrative for clients across the packaging industry. You will be expected to provide day-to-day ownership for the provision of services to the global packaging client base. The role will consist of supporting the coordination of our data delivery, key industry insights around sustainability, eCommerce, and other packaging trends, in addition to other regular reporting outputs.

  • Support the Packaging Team with specific client deliveries and development of the vertical through collaboration, meaningful insights, value add presentations, and other administrative duties
  • Lead subject matter expertise for NielsenIQ’s solutions relevant to the Packaging vertical
  • Showcase NIQ’s value proposition through the development of use cases & industry thought leadership highlighting the value of NIQ’s portfolio of products
  • Ability to weave client-specific insights, industry material and thought leadership information into client conversations to build context and clarity to the outcomes our solutions can deliver
  • Build meaningful relationships with internal stakeholders working in a fast-paced environment
  • Working collaboratively with product sales leads, cross-functional partners, and product leadership on new & creative applications for the data
  • Perform regular reporting tasks and communication with clients to ensure timely, quality delivery
  • Manage client relationships ensuring clear and concise communications
  • Support the project-based output of the team including desk research, sample reporting, etc.
  • Support sales generation amongst our customer-facing service teams consistent with NielsenIQ’s Packaging vertical growth strategy

Qualifications

  • 3+ years of work experience preferably in a relevant industry (FMCG, consulting, account management)
  • Bachelor’s degree
  • Excellent awareness of market conditions and client business environment
  • Proficient in Microsoft Office software (specifically Excel)
  • Demonstrated ability to leverage data and discover actionable insights
  • Strong organizational skills and the ability to produce quality work while demonstrating attention to detail.
  • Excellent communication skills
  • Ability to prioritize while managing workload and meeting deadlines quickly and efficiently.
  • Ability to work independently in a remote / hybrid office situation
  • An effective team player that enjoys working as part of a creative and energetic team
  • Initiative and ability to “make things happen” and be accountable
  • Familiarity with NielsenIQ tools, applications, and platforms (a plus)

    • We offer :

  • Benefit package : Multisport card, private medical coverage Medicover, life insurance, Benefit platform allowing to purchase cinema and theater tickets,
  • Additional days off and recognition of special moments in your life,
  • Stable working environment with employment contract,
  • A possibility to create individual career paths, additional training,
  • A possibility to engage in charity actions and participation in numerous social activities organised within the company,
  • Modern office in a great location
  • Work in a mixed system : part of the week you work from home (home office), a part from the office. Therefore we provide all the necessary equipment to perform your duties from home.

    • LI-PP1

    Additional Information

    Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

    • About NIQ

    NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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    Our commitment to Diversity, Equity, and Inclusion

    NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center :

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