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Senior Production Engineer

Senior Production Engineer

HSBC Service Delivery (Polska) Sp. z o.o.Kraków, Lesser Poland, Poland
30+ days ago
Job description

technologies-expected :

  • Bash
  • Python
  • Oracle
  • Kubernetes

about-project :

  • We are looking for skilled individuals for the Global Payments Solution Team. Team is responsible for technical stability and systems lifecycle for a lot of Tier0 and Tier1 payments systems. GPS Team (Global Payments Solution) consists of many smaller sub teams with around 5-10 people each. Each of them handles different technology and systems responsible for unique step in global payment flow. Teamwork in mission critical environment across a breadth of technologies from vendor products to in-house developed micro services. This offer is aimed at people who are eager to work in dynamic team supporting complex application environments and to use progressive technology with priority on stability and automation of daily work. Because of various technologies used around Global Payment Solution, candidate will have opportunities to grow and learn new skills and especially technologies used around real time processing.

    • responsibilities :

  • Provide full scope of the day-to-day Production Support - troubleshoot and resolve technical issues promptly to minimize system downtime and impact on business operations.
  • Provide technical support to end users, addressing queries and resolving issues related to production applications.
  • Document and manage incidents using ticketing systems, ensuring thorough tracking and resolution of issues.
  • Work closely with development team to address bugs, implement fixes and perform root cause analysis.
  • Identify opportunities for process improvements and automation to enhance system efficiency & reliability.
  • Participate in on-call rotation to provide coverage for critical production issues / changes during weekends.
  • Report and investigate alerts related to payments using SQL / Splunk, while maintaining the SLAs.
  • Assist with the deployment of new applications, updates and patches to production environments, ensuring smooth transitions and minimal impact on users / operation.

    • requirements-expected :

  • Experience in SQL and PL / SQL.
  • Knowledge of Kubernetes.
  • Strong understanding of Oracle database architecture and components.
  • Experience with shell scripting (Bash, Python, etc.) for automation purposes.
  • Knowledge of system monitoring and performance tuning.
  • Understanding of security best practices.
  • Understanding of the payment processing lifecycle and protocols.
  • Strong analytical and troubleshooting skills.

    • offered :

  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

    • benefits :

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • retirement pension plan
  • corporate library
  • no dress code
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave
  • In-office gym
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    Production Engineer • Kraków, Lesser Poland, Poland