Head of Key Accounts, Hospitality [PMS]

About Us

Planet is transforming the hospitality technology landscape by delivering something no one else can : a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.

With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.

Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market.

Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.

Role Overview

As Head of Key Account Management , you will lead a team of 6-8 Account managers today with possibility for growth in the coming 12-18 months that are responsible for our most valuable hotel customers. Your goal is to ensure strong commercial performance, drive retention and expansion, and foster deep, strategic partnerships.You’ll bring structure, clarity, and leadership to a critical function that sits at the heart of our client success and revenue engine.

What you will do :

Leadership & Team Management

Lead, mentor, and develop a high-performing team of 6–8 Key Account Managers

Drive a culture of accountability, collaboration, and excellence

Set clear KPIs and regularly review team performance against commercial targets

Client Strategy & Relationship Management

Own executive relationships with top-tier hotel clients

Ensure a customer-centric approach across the account management lifecycle

Act as an escalation point for key issues or growth opportunities

Commercial Focus

Drive retention, upsell, and expansion within top accounts

Partner with sales, product, and payments teams to maximize commercial outcomes

Monitor contract renewals, pricing strategies, and risk management

Operational Excellence

Implement structured account planning frameworks and reporting

Standardize processes for onboarding, engagement, and QBRs

Use data and CRM insights to drive decision-making and prioritization

Cross-Functional Collaboration

Work closely with Product, Support, Sales, and Marketing to deliver value to clients

Serve as a voice of the customer internally, shaping product and service evolution

Lead initiatives to improve customer satisfaction and advocacy

Who you are :

8+ years of experience in key account management or customer success, preferably in B2B SaaS

3+ years of experience leading account management or client-facing teams

Proven success managing strategic accounts in the hospitality or payments sector a strong plus

Strong commercial acumen and experience in upselling, renewal management, and revenue expansion

Highly structured and systematic; experienced with CRM systems (e.g., Salesforce, HubSpot)

Exceptional communication and stakeholder management skills

Comfortable working in a fast-paced, high-pressure environment

Why Planet :

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.