Job Description
Your Focus :
- Provide high quality technical support for Strategy's Business Intelligence platform to achieve high levels of customer satisfaction.
- Day-to-day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
- Implementation of Customer change requests in compliance with the Change Control regime.
- Incident responses include troubleshooting of the infrastructure related issues as well as troubleshooting of platform related issues.
- Maintaining high quality documentation for all related tasks.
Qualifications :
Strong written and verbal communication skills in English and Spanish is an absolute must.Technical education or experience in IT roles strongly preferred.Practical experience managing critical customer issues is a plus.Must possess an enthusiastic personality and foster a positive work environment.Well-organized with effective time management skills.Team player - always willing to give support to others and ask for help if needed.Ability to work independently.AWS, Azure, Linux, GCP and containers experience will be a plus.Attention to detail.Qualifications
Additional Information
We work from the Warsaw office 3 times a week.
The recruitment process includes online assessments as a first step (English, logic, Spanish, business) - please check also your SPAM folder.