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Support Engineer (Cloud) with Spanish

Support Engineer (Cloud) with Spanish

MicroStrategy PolandWarsaw, Poland
16 days ago
Job description

Job Description

Your Focus :

  • Provide high quality technical support for Strategy's Business Intelligence platform to achieve high levels of customer satisfaction.
  • Day-to-day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
  • Implementation of Customer change requests in compliance with the Change Control regime.
  • Incident responses include troubleshooting of the infrastructure related issues as well as troubleshooting of platform related issues.
  • Maintaining high quality documentation for all related tasks.

Qualifications :

  • Strong written and verbal communication skills in English and Spanish is an absolute must.
  • Technical education or experience in IT roles strongly preferred.
  • Practical experience managing critical customer issues is a plus.
  • Must possess an enthusiastic personality and foster a positive work environment.
  • Well-organized with effective time management skills.
  • Team player - always willing to give support to others and ask for help if needed.
  • Ability to work independently.
  • AWS, Azure, Linux, GCP and containers experience will be a plus.
  • Attention to detail.

    • Qualifications

    Additional Information

    We work from the Warsaw office 3 times a week.

    The recruitment process includes online assessments as a first step (English, logic, Spanish, business) - please check also your SPAM folder.

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    Cloud Engineer • Warsaw, Poland