Sr Cust Exp Specialist with German

Job Description

We have an opportunity for a

Sr Customer Experience Specialist with German

to join us at Honeywell, in

Katowice

, where you will serve as the primary customer contact for an assigned portfolio of accounts.

The CX specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process : i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

This is a hybrid role, 3 days at the office + 2 days work from home model.

Key Responsibilities

• Timely gather all relevant info to accurately respond to all customer queries related to : product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and / or value
• Accurately and on time perform system updates : new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct / indirect customer etc., based on information received from sales)
• Validation and order entry of customer purchase orders within defined target and quality
• Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc)
• Covers order scheduling according to customer specific requirements as well as internal stock availability
• Set up, document and maintaining the order entry process for assigned customers
• Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue
• Constantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and invoicing.
• Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog
• Performs regular backlog management activities to address customer requirements vs past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes
• Supports revenue maximization activities (pull-in ' s, drop ship, expedite requests) and partners with the demand & forecasting teams to ensure a smooth end of month / quarter closure activities
• Supports all customer disputes regarding standard return transactions, short shipments, and ensures fast resolution in collaboration with other internal departments
• Ensures accurate reporting on any physical complaints as per the internal process and monitors closure in line with customer expectation
• Ensures accurate processing of performance rebates, special pricings and quotes
• Acts within defined targets on all financial claims received from customer / Credit and Collection department by validating and performing financial corrections on disputed invoices and working with Dispute Resolution Team when applicable

Key Skills And Qualifications

We value

Our offer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now

and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future

TheFutureIsWhatWeMakeIt

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.