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Intercompany Service Analyst with German
ElancoWarszawa, PL18 days ago
Job descriptionUnderstanding of Supply Chain concepts, tools and business processes including knowledge Manufacturing Operations, Planning, Logistics, EX / IM, SAP, Warehousing, Quality and Regulatory Degree in Supply Chain Management (alternatively, CPIM certified or in progress) or applicable experience 2-4 years relevant experience in supply chain management, including hands-on experience in export order management and shipping document handling. Customer service focus, proven record of success in resolving conflicts and problem solving Effectively collaborates cross-functionally (Commercial, R&D, Manufacturing, Quality, Finance, Marketing, Sales), at the leadership and broader team level Excellent communicator; ability to influence broadly Proven learning agility Language skills : English, German Experience in Export and International Trade Project Management experience APICS certification Career at one of the leading global animal healthcare companies Office located in the center of Warsaw (Rondo Daszynskiego) Extra days off Flexible working hours Sports cards (Multisport), private medical care, life insurance Employee Referral Program Open and inclusive environment which is supportive and welcoming of all diversity strands Animal-Friendly office Theatre tickets discounts
Responsibilities :
- Responsible for exceptional customer service and trade compliance accuracy to internal and external partners for all shipments from manufacturing sites to affiliate warehouses
- Transport planning, transport ordering, creation of shipping documentation, monitoring of operational progress and associated exception handling.
- Verify and prepare export documents for compliance with local and international regulation.
- Monitoring freight payment and associated extra cost management (control of invoices which do not match system based freight and extra costs invoice accruals).
- Responsible for day-to-day communication with transport and logistics service providers, in particular when making provisions for peaks in transport demand and managing through capacity bottlenecks.
- Resolution of customer service issues (product damage in transit, temperature variances, reports of missing product or documentation, delayed shipments, etc).
- Arrange export orders with additional attention because of the inherent complexity of these orders and different requirements by country.
- Returns orders processing in coordination with cross-functional teams.
- Communicate clearly to key stakeholders any changes in product availability or delivery timing
- Assist in coordination of new product launches within business / affiliate are aligned with global launch maps and supply is available.
- Regularly review affiliate inventory levels and order due dates to identify changed requirements and priorities. Provide recommendations and risk management strategies for demand management processes and existing PO requirements
- Request purchase order creation and changes in SAP as needed, communicating all changes to key stakeholders in a timely manner
- Build and maintain effective cross-functional relationships with Commercial Supply Chain and other business leaders (Global Supply Chain, Manufacturing, Regulatory, Quality, Finance, etc)
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Intercompany Analyst • Warszawa, PL