Service Delivery Engineer
OneSource ConsultingWrocław, Województwo dolnośląskie, Polska24 days ago
Job descriptionMonitoring platform performance. Managing service backlog (access / change / information requests). Delivering projects on agreed timelines. Supporting project execution. Ensuring scalability and performance. Platform monitoring & troubleshooting. Incident and problem management. SLA / KPI tracking. Backlog management in ServiceNow or similar tools. Project delivery support.
Job Title : Operational Support & Service Delivery Engineer
Location : Wroclaw, Poland (Full-on-site)
Work Regime : Full-time
Languages : English
Contract duration : Long-term (3 years)
Job Description
To support and ensure stable operations of the DTC platform and to provide service delivery capabilities for project execution.
You will handle incidents, ensure SLA compliance, support backlog management, and contribute to scalability and performance improvements.
Roles and Responsibilities
For Operational Support Engineer (Platform) :
- Incident troubleshooting and resolution.
- Documentation of incidents and recurring issues.
- SLA & KPI monitoring for DTC platform.
- Coordination with internal teams and suppliers.
For Service Delivery Engineer (Platform) :
Hard skills :
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Service Engineer • Wrocław, Województwo dolnośląskie, Polska
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