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Lead Our Team Team Manager Role for the German Market at Foundever in Gdansk, Poland

Lead Our Team Team Manager Role for the German Market at Foundever in Gdansk, Poland

FoundeverGdansk, Poland, PL
30+ days ago
Job description

Lead Our Team Team Manager Role for the German Market at Foundever in Gdansk, Poland

Lead Our Team Team Manager Role for the German Market at Foundever in Gdansk, Poland

Req ID# : 398483

Gdansk, Poland, PL

Job Description :

Come and work with us.

We are looking for a talented and accomplished  Team Manager  to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a  Team Manager  in this project, your daily responsibilities will include :

  • Communicate effectively and regularly with the working group, articulating different types of information (operational / management / etc)
  • Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
  • Work as a team, actively collaborating in the development of the advisors' activities
  • Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
  • Undertake formal monthly / quarterly performance reviews
  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics
  • Accurate and timely communication of any client issues to Operations Manager
  • Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
  • Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
  • Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have :

  • Native or proficient  German  (mandatory)
  • Advanced level  of English  (at least C1) both verbal and written
  • A proficient second language will be a plus
  • Minimum of 6 months of call center experience preferably as Team Manager or product specialist
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Excellent telephone, keyboard, verbal and written communication skills
  • Good numeric and verbal reasoning skills
  • Effective time management
  • Ability to organize and prioritize, set priorities and multi-task
  • Availability to work from our site in Gdansk

    • Knowledge / abilities

  • People-oriented
  • An element of gravitas
  • Experience with policy work
  • Early adopter of technology
  • Dependable, reliable, and able to perform duties with minimum supervision
  • Ability to interact positively with staff at all levels

    • Education and experience

  • Bachelor’s degree or directly related work experience
  • Previous relevant experience as Team Manager

    • Benefits.

  • Competitive wages
  • Paid professional training
  • Cofounded holidays through a social fund
  • Family friendly environment : organization of kids day, day at work with your parent, financed summer camps
  • Fantastic engagement activities
  • Employee discounts
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

    • Go further with Foundever®

    We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

    Apply today !

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    Team Manager • Gdansk, Poland, PL