Sr. Mortgage Technology Consultant

Lender Toolkit is a Software Company in the Mortgage space, ranked #3194 on the INC. 5000 list of fastest-growing companies in America. LTK is one of ~5 Elite Pro Consulting Partners in the USA with ICE Mortgage Technology.

We offer clients our custom enhancement software that runs in tandem with Encompass. Our PowerTools and Automation software is designed to address lenders’ specific needs across the mortgage industry by automating and refining detailed processes.

At LTK we celebrate innovation and making technology that works like magic. We are at the forefront of the Mortgage Automation Transformation, and we are simultaneously on a mission to create a company culture that puts employees first to drive the company forward.

About the Role

The Sr. Mortgage Technology Consultant works directly with our customers from contract signing through implementation and launch to meet their Professional Services needs, servicing specifically our customers who need Encompass implementations, optimizations, or custom support.

What You'll Own

• Ownership of multiple external client relationships, including identifying client needs, interpreting client problems, and communicating expectations.
• Organization of projects within the Teamwork Project Management software and communication of project statuses, with clear prioritization and history of work completed.
• Make recommendations based on proficient technical knowledge with the ability to communicate effectively to understand problems and explain solutions.
• Develop functional, error-free, advanced Encompass solutions, with thorough scoping, testing, and documentation, that resolve client needs.
• Configure Encompass environments, including Smart Client, Web, TPO, and Consumer Connect, using best practices.
• Work on assigned internal projects to expand the existing product and service offerings for Lender Toolkit customers.
• Demonstrate excellent customer service skills and telephone presence with ability to demonstrate control and flexibility while dealing with difficult internal / external clients.
• Staying abreast of industry trends and regulatory changes and maintaining any required industry certificates (as needed).
• Act as a resource to less senior members on the team and assist on training, troubleshooting, etc. when needed.
• Embody our #teamplayer value and complete other duties / tasks as assigned.

About You

Perks and Benefits

Lender Toolkit welcomes all candidates with equal opportunity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The pay range for this role is : 100,000 - 115,000 USD per year (United States)

Please note that at this time, Lender Toolkit is not able to hire candidates who reside within the state of New York or California.

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