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Team Lead – Hosting Operations

Team Lead – Hosting Operations

Develocraft sp. z o.o.Gdańsk, Pomeranian, Poland
25 days ago
Job description

technologies-expected :

  • PostgreSQL
  • Docker
  • Linux
  • Jira

technologies-optional :

  • DevOps
  • Cybersecurity

    • about-project :

  • You will lead a Hosting Operations team in the EMEA region to ensure smooth and reliable support for clients—24 hours a day, 7 days a week.
  • This role involves cooperating with Cloud Ops, Solution Architecture, and Delivery teams to deliver high-quality operational outcomes.

    • responsibilities :

  • Build, lead, and mentor a new Hosting Operations team (initially 4–5 FTE) across time zones
  • Support junior and mid-level engineers in their growth and development
  • Coordinate performance reviews, shift planning, and 24 / 7 rota coverage
  • Oversee and prioritize the daily workload : releases, maintenance, incidents, and client requests
  • Own and evolve operational processes with a focus on audit-readiness, transparency, and efficiency
  • Work with global stakeholders to align on goals, quality standards, and delivery timelines
  • Cooperate with Alfa’s Cloud Ops, Solution Architecture, and Delivery teams across regions
  • Join leadership calls and planning sessions (including those in US time zones)
  • Contribute to tooling, automation, and service improvement initiatives
  • Training & onboarding

    • requirements-expected :

  • Proven experience leading technical operations or support teams, ideally in a 24 / 7 model
  • Solid knowledge of production environments (test / live), incident response, and issue tracking (Jira or similar)
  • Strong organizational skills and the ability to balance shifting priorities
  • Hands-on experience with core AWS services (e.g., EC2, RDS, CloudFormation, CloudWatch)
  • A collaborative, coaching-oriented leadership style
  • Fluent English (B2+) for daily collaboration across regions

    • benefits :

  • private medical care
  • life insurance
  • integration events
  • corporate gym
  • retirement pension plan
  • extra leave
  • learning & development support
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    Team Lead • Gdańsk, Pomeranian, Poland