Global Client Service Manager

Requisition Number : 34879

Job Location : Warsaw, POL

Work Type : Hybrid Working

Employment Type : Permanent

Posting Start Date : 24 / 07 / 2025

Posting End Date : Job Summary

Standard Chartered (SC) support client business across Asia, Middle East and Africa providing Cash Management and Trade services incorporating ecosystem, Agile solutions, and API capabilities.

The Client Service Manager is responsible for managing client relationship for multi-market complex International Corporate clients. The segments include Industrial Services & Transportation, Energy Natural Resources, Technology Media & Telecom, Consumer Retail Healthcare, Public Sector Development Organization and Commodity Trade & Agriculture.

The Client Service Manager's primary responsibility is complete ownership and accountability for the service delivery relationship across our Global Corporate and some Financial Institution client segments. The candidate will work independently to represent the bank and act as an advocate for the assigned client portfolio by understanding clients' business and forming a partnership that effectively ties our clients to SC and drives SC market reputation and business growth.

Key Responsibilities

• Act as a trusted advisor of the client to develop the relationship for both current and future needs.
• Maintain an in-depth understanding of the clients' business model.
• Develop client relationship to improve current internal and external processes creating efficiencies.
• Act as a Project manager of key client change initiatives (with client or within SC), chair calls, manage plans and roadmaps.
• Work on a Digital and Innovation agenda with the client.
• Responsible for revenue realization, retention, and growth.
• Revenue tracking and monitoring through reports.
• Recognizing cross sell opportunities.
• Active engagement to incorporate key stakeholders for incremental product offering.
• Perform country "deep dives". Understand market environment and current activity to improve existing business, add on to what we have, utilise market changes for the advantage of the client and Standard Chartered.
• Have full understanding of how the client operating model sets up e.g. GTC, RTC, SSC, IHB, Payment hubs, centralized functions, Local footprint coverage.
• Maintain Client intelligence; account structures, IODs, Liquidity, Products, S2B / H2H profiles, volume data.
• Understand the Client's technical operating environment, ERPs, connectivity, security, file formats.
• Support the view of change; regulatory, market, product. Understand impact and communicate requirements e.g. Regulatory, Mandatory, Product, Channel, and regular technology releases.
• Act as a senior point of escalation including high severity incidents; critical payments (payroll / tax) or critical flows.
• Be the client advocate to ensure all issues are addressed globally using project management approach with running Action Item.
• Perform regular Account Reviews; total view of all client activity – SC and client projects.
• Manage regular 'front to back' reviews with internal client facing business partners, Relationship Managers, GTS, Implementation, Service groups and Operations.

Skills and Experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.