HR Services Specialist (German-speaking)

L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.

Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.

For our client, a global high-tech company, we are looking to fill the position of :

HR Services Specialist (German-speaking)

Reference number : ARIA / 06 / 2025

Workplace : Kraków

Your main responsibilities :

Timely and accurate management of HR requests, ensuring clients are regularly updated on the progress of their cases

Logging and categorizing inquiries in the ticketing system, and assigning them to the appropriate teams

Taking full ownership of client requests and effectively handling escalation situations

Actively participating in client discussions regarding processes and problem resolution

Providing professional support for incoming calls on the service hotline

Meeting assigned targets and consistently maintaining required SLA standards

Requirements :

Proficiency in English at a minimum B2 level

Fluent command of German at the C1 level

At least 2 years of experience in HR administration

Good knowledge of MS Excel and Word, as well as systems such as SAP PHR, Workday, and ticketing platforms

Strong analytical and communication skills

Ability to anticipate client needs and take proactive actions

Accuracy and awareness of data protection regulations (GDPR)

Effective time management and the ability to work in a multitasking environment

Experience in direct client service and timely completion of assigned tasks

Minimum secondary education

What our client offers :

Semi-annual bonus and referral program rewards

Genuine opportunities for professional growth, including both horizontal and vertical career advancement, along with access to internal training, available onsite and online

Access to educational platforms offering technical, specialized, and soft skills training through self-learning

Daily use of the German language in the workplace

Private healthcare with Medicover, with the option to extend coverage to family members

Multisport card or points redeemable on the MyBenefit platform

Attractive group insurance package

Access to a well-being platform, including free consultations with a psychologist

Bonuses from the Social Benefits Fund

Stable employment based on a permanent contract with no probation period

Flexible working hours

Hybrid work model - 2 days per week in the Kraków office

Provided modern IT equipment

Opportunities to participate in charity, sports, and well-being initiatives

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