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Senior Cloud Operations Engineer, Infrastructure

Senior Cloud Operations Engineer, Infrastructure

PegasystemsKrakow, Poland
11 days ago
Job description

Meet Our Team :

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Picture Yourself at Pega :

You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

What You'll Do at Pega :

  • Handle alerts, incidents, service requests and changes within SLA. Own customer escalations
  • Perform provisioning of new environments and upgrade of the infrastructure components & Product application
  • Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems
  • Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services
  • Create, review, and update operational runbooks and Standard Operating Procedures
  • Participate in testing of pre-release product enhancements with Engineering
  • Identify the needs and build tools to automate repeated operational tasks and reduce toil
  • Manage multiple projects simultaneously and able to adapt to changing business goals
  • Participate in after hours on call rotation including weekend shifts

Who You Are :

  • Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
  • You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
  • Works well with cross-functional global and remote teams
  • Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
  • Comfortable working in a fast-paced, enterprise environment
  • Possess customer obsession and proven empathy towards customers

    • Education / Certifications :

  • Bachelor’s degree in computer science / engineering or equivalent
  • AWS Certification, a plus
  • Certified Kubernetes Administrator, a plus

    • What You've Accomplished :

  • 4+ years in Java applications and Apache Tomcat installation, configuration, troubleshooting, and tuning.
  • 4+ years in enterprise-scale Linux administration.
  • Preferred experience with microservices architecture using Kubernetes.
  • 2+ years with AWS; additional cloud exposure (GCP, Azure) is a plus.
  • Deep understanding of cloud infrastructure, platform, and application administration, including upgrades, installations, backups, and monitoring.
  • Skilled in performance analysis using tools like thread and heap dumps; strong grasp of JVM memory and garbage collection.
  • Web server administration for Tomcat, Apache, IIS, Nginx.
  • Database troubleshooting and SQL skills, preferably in PostgreSQL or Oracle.
  • Basic network troubleshooting : TCP / IP, DNS, VPN.
  • Experience in scripting with Bash / Shell, Python, or similar for task automation.

    • Pega Offers You :

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
  • The world’s most innovative organizations as reference-able clients
  • Analyst acclaimed technology leadership in a massive emerging market
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    Senior Cloud Engineer • Krakow, Poland