Job Description:
We are looking for a Customer Service Supervisor to manage a team of approximately 20 people. As a Supervisor, you will be responsible for organizing team work, monitoring quality and KPI achievement, supporting the team, conducting corrective discussions, and setting individual and team goals. You will work closely with two other Supervisors within the department.
Key Responsibilities:
Managing a team of around 20 employees
Organizing and planning daily work
Monitoring quality of customer interactions (phone, chat, email)
Tracking KPI achievement and reporting results
Supporting, coaching, and motivating team members
Conducting performance reviews and corrective conversations
Setting and monitoring individual and team goals
Requirements:
Minimum 3–5 years of experience managing a team (at least 8–10 people)
Excellent command of French – fluent communication with clients and employees, quality monitoring
Communicative English
Communicative Polish (ideal candidates without Polish will also be considered)
Strong organizational and leadership skills, experience in motivating teams
We Offer:
Work in a successful, well-organized international organization
The possibility of using French on a daily basis
Full-time employment contract
Attractive benefits: private healthcare, life insurance, social benefits package, Multisport subsidy (50%), employee discounts on company products, employee parking, performance-based incentives, employee referral program
Professional trainings & development
Why apply for an Antal job offer?
When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.
About Antal
Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.
Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.
Discover our latest job openings: https://en.antal.pl/candidates
Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland
Customer Service Supervisor with French • Warszawa, Polska
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