Customer & Market Insight Specialist

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location : Denmark / Poland

Language : English

Application deadline : 31 / 7 / 2025

Main purpose of the position / Key expectations :

We are looking for a structured, analytical, and curious Customer & Market Insight Specialist who loves working with data and turning complexity into clarity. This is a hands-on role for someone who enjoys data crunching, hypothesis-driven thinking, and turning multi-source data into actionable commercial insight.

You will work across key data sets—including our Customer Engagement Survey (CES), ISS Experience Survey (IES), digital marketing engagement data, and external market intelligence—to help ISS make smarter, faster decisions in areas like customer engagement, workplace experience, and go-to-market strategy.

The role also includes leading our global market research efforts and owning the development of dashboards that enable stronger marketing and commercial reporting.

What you’ll do :

• Turn core data sets (CES, IES, digital marketing, and market intelligence) into actionable insights
• Help define and test commercial hypotheses that support customer retention, growth, and marketing effectiveness
• Lead global primary market research and insight generation
• Build and maintain dashboards for marketing and commercial reporting (e.g. Power BI)
• Collaborate closely with stakeholders across Marketing, Commercial, and Customer Experience teams

Who you’ll work with :

Key qualifications :

Personal skills you excel :

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.