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Chargeback (Dispute Management) Specialist with German

Chargeback (Dispute Management) Specialist with German

WorldlineWarszawa, mazowieckie, Polska
14 days ago
Job description

Chargeback (Dispute Management) Specialist with German

Miejsce pracy : Warszawa

Your responsibilities

  • Analyzing disputes coming from the issuing banks and taking the right decisions in accordance with the rules and regulations of different card schemes (Mastercard, Visa, Diners, UnionPay, JCB)
  • Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
  • Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner
  • Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints

Our requirements

  • Very good (at least B2+) written and verbal business communication skills in German, and good English
  • A technical approach with excellent attention to detail
  • Strong customer focus
  • Great interpersonal and communication skills
  • Problem-solving mindset, analytical and troubleshooting skills
  • Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications
  • Experience in Chargebacks / card disputes will be a strong asset; otherwise general experience in customer service including especially complaint handling

    • What we offer

  • Private medical & life insurance
  • MyBenefit Platform
  • Holiday allowance
  • Referral program
  • Public transportation allowance
  • Meal allowance
  • Annual bonus

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • remote work opportunities
  • flexible working time
  • extra social benefits
  • holiday funds
  • sharing the commuting costs
  • employee referral program
  • charity initiatives

    • Worldline

    Shape the evolution

    We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

    Learn more about life at Worldline at jobs.worldline.com

    We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

    Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

    Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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    Specialist German • Warszawa, mazowieckie, Polska