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Radiology Field Service Engineer Western Poland.

AgfaWarsaw, PL

6 days ago

Job description

Company Overview :

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

Position Overview :

To provide professional technical service and support for Agfa Radiology Solutions’ diagnostic imaging equipment (DR, CR, and HC systems), ensuring optimal performance and reliability of both Agfa and third-party products. The Field Service Engineer plays a key role in maintaining customer satisfaction by delivering timely, high-quality service to hospitals and imaging centers.

Location :

Western Poland, preferred regions : lubuskie and wielkopolskie.

What You'll Do (Responsibilities) :

Install and configure Agfa and third-party diagnostic imaging products (DR, CR, and HC)

Install and re-install software, including all subcomponents and the operating system, to ensure full system functionality

Troubleshoot, repair, and replace Agfa and third-party systems both on-site and remotely

Provide training to customers on the use and maintenance of installed systems

Escalate unresolved issues to second- and third-level support as needed

Support HQ and R&D teams in problem-solving and risk analysis activities

Document service incidents and maintain accurate service records

Perform preventive and corrective maintenance on imaging equipment and related software

Identify opportunities for upselling Agfa products and services, and relay these to the sales team as appropriate

Who You Are (Qualifications) :

Secondary or higher education, preferably in Electrical Engineering, Automation, Mechatronics, Medical Physics or a related technical field

Proven ability to service mechanical and electrical devices, including associated computer software. Experience in installing and maintaining medical devices, with a strong preference for expertise in X-ray, DR (Digital Radiography) and CR (Computed Radiography) systems

Proactive, flexible, and able to work independently with a strong sense of initiative

Capable of responding quickly to changing schedules and business needs; adaptable and open to new challenges

Excellent attention to detail, strong self-motivation, and effective communication skills

Willingness to travel daily for business purposes; valid category B driving license required

Solid knowledge of X-ray, CR and DR systems; good understanding of PC hardware, Windows 7 / 10 / 11 operating systems and remote and recovery service tools

Very good command of Polish (native speaker preferred) and good command of English (minimum B1 level)

Agfa) Our Values :

Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future :

Dynamic global organization with a history of innovation and strong product portfolio.

Very positive working atmosphere

Competitive salary and benefits (private medical care, company car, possibility to join sport card and additional insurance, referral bonus, holiday allowance, 30 minutes break included in work hours, additional day off for your Birthday)

Permanent employment agreement after the trial period

Challenging environment combined with a supportive management structure.

Career development and growth.

Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion :

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

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Field Service Engineer • Warsaw, PL