CRM Specialist

Corteva Agriscience™, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building / participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co‑workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world‑class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.

#GrowWhatMatters

We are looking for CRM Specialists who will be responsible for the design, implementation, and support of the CRM strategy. The specialist will also be responsible for managing, analyzing, and interpreting data to provide insight and support strategic business decisions. The main area of focus however is to support and make best‑practice recommendations to all teams which use the CRM solution. Additionally, in this role, one would need to collaborate with business areas to gather and document new and existing requirements while providing recommendations and suggestions for solutions.

CRM specialists should be skilled in marketing as well as in the IT field. They would need to understand the software, should be able to run complicated data sets, and discern meanings from the same. Their marketing skills would come to the forefront since they need to help the marketing teams tweak and hone multifaceted communications programs designed to drive sales.

This role will also support and assist with end‑user training and coordinate the implementation of these services for the business.

Responsibilities

• Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value
• Make sure the customer database is correctly segmented in order to target marketing activities appropriately
• Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure based on Salesforce
• Oversee CRM data governance which will include :
• Data standards
• Data audit
• Data structures
• User access rights
• Reporting
• Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams
• Update and maintain stakeholder records within the CRM system
• Own the responsibility for retention campaigns, right from conceptualization to analysis. This will include idea generation, proposal preparation, overseeing the production process, and execution.
• Ensure the CRM system provides an effective sales funnel
• Analyze market reports to determine what kind of marketing trends the business should respond to
• Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology

Location

Skills and Qualifications

To know more about Corteva please watch this video :

Corteva Agriscience™ is an equal opportunity employer. We are committed to boldly embracing the power of inclusion, diversity, and equity to enrich the lives of our employees and strengthen the performance of our company, while advancing equity in agriculture. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. Discrimination, harassment and retaliation are inconsistent with our values and will not be tolerated. If you require a reasonable accommodation to search or apply for a position, please visit : Accessibility Page for Contact Information

For US Applicants : See the ‘Equal Employment Opportunity is the Law’ poster. To all recruitment agencies : Corteva does not accept unsolicited third‑party resumes and is not responsible for any fees related to unsolicited resumes.

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