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Product Support Engineer (M / F) - Ben Guerir / Marrakech, Morocco

Michael PageInternational, PL

30+ days ago

Job description

As a Product Support Engineer , your responsibilities will be :

Provide technical support to field service teams and customers, ensuring compliance with safety standards and best maintenance practices.
Represent the company professionally on-site, maintaining strong relationships with clients and service teams.
Guide and train on-site service personnel through practical, hands-on support and knowledge transfer.
Perform and supervise mechanical and electrical maintenance, repairs, troubleshooting, and equipment performance testing.
Recommend preventive and predictive maintenance strategies to enhance equipment reliability and longevity.
Share updates on technical improvements, advise on spare parts, tooling, and optimal equipment usage.
Coordinate major operations such as machine assembly, commissioning, and major component replacements.
Prepare and submit detailed reports on activities, inspections, failures, and improvement suggestions.

World's leading construction equipment manufacturerTechnical expertise in heavy equipment

To excel in this role, you :

Have strong technical expertise in the maintenance and repair of heavy equipment.

Apply a structured, methodical approach to troubleshoot and resolve issues.

Communicate clearly and effectively, both verbally and in writing, with teams and customers.

Demonstrate leadership and are capable of guiding and supporting on-site teams.

Are proficient in MS Office tools (Word, Excel, Outlook).

Are cost-conscious and ensure activities remain within budget.

Are fluent in English, Arabic and French; proficiency in Spanish is a plus.

Adapt easily to multicultural environments and perform well under pressure.

Depending on the profile.

Support Engineer • International, PL