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IT Service Management Process Owner

IT Service Management Process Owner

BSH SPRZĘT GOSPODARSTWA DOMOWEGO sp. z o.o.Łódź, Łódź, Poland
26 days ago
Job description

technologies-expected :

  • ServiceNow
  • ITIL

responsibilities :

  • Continuously improve IT Service Management and IT Shop processes and procedures, e.g. incl. Incident, Problem, Change, Configuration & Asset Management
  • Monitor and analyze IT Service Performance, identifying areas for improvement and implementing necessary changes to enhance service delivery
  • Collaborate with cross-functional teams to ensure IT Services meet business needs and align with organizational goal
  • Manage and prioritize ITSM requirements including IT Shop requests, Incidents etc., ensuring timely resolution and customer satisfaction
  • Conduct regular IT Service Reviews, identifying trends, issues, and opportunities for improvement
  • Responsible for developing, maintaining, and promoting knowledge management practices to ensure up-to-date documentation that supports efficient IT service delivery and continuous improvement
  • requirements-expected :

  • University degree in Information Technology / Computer Science or equivalent experience in IT Service Management
  • Strong understanding of IT Service Management frameworks, such as ITIL is essential, including best practices
  • Strong communication and interpersonal skills for effectively collaborating with cross-functional teams
  • A mindset of continuous improvement and experience in methodologies like e.g. Lean and Agile to drive efficiency and effectiveness in IT service Management
  • Proficiency in English and Polish,
  • Self-organized and strong ownership attitude
  • Strong analytical and problem-solving skills
  • Team player attitude
  • offered :

  • International working environment
  • Unique opportunity to develop professional qualifications and participate in interesting projects and responsibilities
  • Great team spirit and place to work - mature organization with highly developed qualifications
  • Benefit package (private health care, Lunchpass card, sport card, group insurance possibility, daily fruits)
  • Flexible working hours, remote work on selected days
  • benefits :

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • corporate library
  • parking space for employees
  • extra social benefits
  • pre-paid cards
  • extra leave
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    It Service Management • Łódź, Łódź, Poland