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IT Service Management Process Owner
BSH SPRZĘT GOSPODARSTWA DOMOWEGO sp. z o.o.Łódź, Łódź, Poland26 days ago
Job descriptionContinuously improve IT Service Management and IT Shop processes and procedures, e.g. incl. Incident, Problem, Change, Configuration & Asset Management Monitor and analyze IT Service Performance, identifying areas for improvement and implementing necessary changes to enhance service delivery Collaborate with cross-functional teams to ensure IT Services meet business needs and align with organizational goal Manage and prioritize ITSM requirements including IT Shop requests, Incidents etc., ensuring timely resolution and customer satisfaction Conduct regular IT Service Reviews, identifying trends, issues, and opportunities for improvement Responsible for developing, maintaining, and promoting knowledge management practices to ensure up-to-date documentation that supports efficient IT service delivery and continuous improvement University degree in Information Technology / Computer Science or equivalent experience in IT Service Management Strong understanding of IT Service Management frameworks, such as ITIL is essential, including best practices Strong communication and interpersonal skills for effectively collaborating with cross-functional teams A mindset of continuous improvement and experience in methodologies like e.g. Lean and Agile to drive efficiency and effectiveness in IT service Management Proficiency in English and Polish, Self-organized and strong ownership attitude Strong analytical and problem-solving skills Team player attitude International working environment Unique opportunity to develop professional qualifications and participate in interesting projects and responsibilities Great team spirit and place to work - mature organization with highly developed qualifications Benefit package (private health care, Lunchpass card, sport card, group insurance possibility, daily fruits) Flexible working hours, remote work on selected days sharing the costs of sports activities private medical care sharing the costs of foreign language classes life insurance remote work opportunities flexible working time corporate products and services at discounted prices corporate library parking space for employees extra social benefits pre-paid cards extra leave
technologies-expected :
- ServiceNow
- ITIL
responsibilities :
requirements-expected :
offered :
benefits :
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It Service Management • Łódź, Łódź, Poland