Merchant Support Associate

WoltWarszawa, Województwo mazowieckie, Polska

6 days ago

Job description

Overview

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Role

The Merchant Services Associate (MxSA) works in close cooperation with the Restaurant / Retail Development Managers and Support Associates to help our restaurant and retail partners maximise their opportunities for success. The MxSA is responsible for assisting our merchant partners, offer general day-to-day support and help merchants towards improving their commercial and operational performance.

What you\'ll be doing

Answering partners’ inquiries and requests regarding their ongoing use of Wolt delivery services.
Assisting our Support team in handling more complex partner support tickets.
Managing our equipment enrollment, inventory and resolving tech-issues.
Managing the administrative side of changes to partnership contracts.
Managing ongoing improvements to restaurant menus and retail assortments on the platform.
Support the merchant team in helping ensure the success of merchant partners with low sales and / or bad operational performance.
Taking ownership of other projects in connection to merchant operations.
Assisting the Merchant team with other ad-hoc tasks.

Our humble expectations

Ability to carry the duties and responsibilities of the role listed above.

Have a self-starter mindset and willingness to contribute to hands-on activities.

Be able to fluently express himself / herself in English and Polish language (both in written form and orally).

Be able to prioritize Wolt culture and values as the fundamental elements of Wolt growing as a successful business.

Most importantly, be part of the team! As a team, we do common things uncommonly well.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Seniority level

Entry level

Employment type

Contract

Job function

Sales and Business Development

Industries

Software Development

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Support Associate • Warszawa, Województwo mazowieckie, Polska