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Administrative Travel Support with French

EYWrocław, DS, PL

10 days ago

Job description

The opportunity

EY GDS has a pleasure to announce the opportunity to join a new role as Travel t Support working for French-speaking internal customers.

The goal of the Travel Support is to support our internal customer through Travel Policy & New technologies implemented.

Your key responsibilities

Your tasks as Travel support will consist in assisting internal customer on Travel Support process service by :

Qualifying the nature of the request
Supporting users on using travel technologies implemented
Identifying and logging bugs on Travel tool to Travel agency
Replying to question related to the Travel Policy
Managing escalations on Travel issues
Connecting the traveler with services related to refund, visa, AMEX Card, Insurance

As Travel support, you will interact & take actions on a regular basis with various actors :

Being in contact on daily basis with internal French clients to clarify a travel or event request / claims, get missing information or if information are missing or escalate sensitive situations

Being involved on building and growing the travel processes as per new rules, tool automation proposals, policy changes, regulations and policy in cooperation with the counsellor.

Skills and attributes for success

You are fluent in French language (C1 level) and a good level of English

Rigorous, autonomous and organized into the execution and pay attention to details

Customer oriented and strong communication skills to communicate effectively with various internal clients.

Reactivity and ability to manage urgent and / or complex requests in a professional manner

Agility on supporting different projects

You possess a very Good knowledge of MS Office package (Excel-PowerPoint and Outlook)

Knowledge or interest on Travel industry will be an advantage

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

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Support French • Wrocław, DS, PL