IT Support Specialist - 2nd Line (SCCM and Intune)

Perform activities such as patching and updating Windows OS, configuring images, application packaging, driver management, hardware certification, and other related services.

Activate and enroll devices to enable centralized management using SCCM, with future integration of SCCM and Intune.

Manage Group Policy Objects (GPO) and other relevant policies within the Stena environment.

Set up, manage, and deploy user personas across Stena's IT environment.

Take ownership of all incidents escalated by 1st Line Support, ensuring timely and accurate resolution.

Provide direct technical assistance to end-users, troubleshooting hardware, software, and network issues.

Analyze and diagnose technical issues, identify root causes, and propose solutions for problem management.

Maintain detailed records of incidents, actions taken, and solutions implemented, ensuring up-to-date documentation.

Identify opportunities for process optimization and implement improvements to enhance service delivery.

Work closely with other IT teams, including 3rd Line Support and external vendors, to effectively resolve incidents.

Conduct regular access reviews and audits to ensure compliance and address any discrepancies.

Support and manage both cloud-based (Entra, Azure, etc.) and on-premises environments (Active Directory, SCCM, etc.).

Hybrid model🔹 Global structures

• 3 or more years in IT and Systems engineering or systems administration
• Previous Level 2 or 3 experience hands on supporting a business
• Excellent problem-solving and troubleshooting skills.
• Experience in managing Microsoft 365 environments, including PowerShell, SCCM, Intune and other
• Strong communication and interpersonal skills.
• Familiarity with security and compliance frameworks relevant to Microsoft 365
• A dynamic and collaborative work environment focused on innovation.
• Flexible working arrangements within a hybrid model.
• Competitive salary based on your skills and experience.
• Access to private medical care and wellness programs.
• Opportunities for professional development, including training and certifications.
• A modern office located in Wrocław.