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Customer Care Specialist (German Speaker)

Customer Care Specialist (German Speaker)

SnaphuntSzczecin, Poland
30+ days ago
Job description

The Offer

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Other Services
  • A role that offers a breadth of learning opportunities

The Job

Job Description

As a Customer Care Specialist, you will understand customer needs and assist in solving the issue faced.

Detailed Duties and Responsibilities

  • Work with multiple systems efficiently while maintaining a high level of precision.
  • The first point of contact for the customer, responding to the various incoming requests, solving the emerging issues with their financial challenges.
  • Recognizing customer needs.
  • Understanding customer needs and assisting to solve the issue faced.
  • Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
  • Participation in specialized training.
  • Building a good relationship with the customer while improving customer satisfaction.

    • The Profile

    Targeted Qualifications

  • Fluency in  German  Language, B2 level.
  • Fluency in  English  Language, B2 level.
  • Ability to work independently, while being a team player at the same time.
  • Eligible to work in EU or Portuguese residency status.
  • Able to work rotating shifts.
  • Computer and Internet literate.
  • Excellent communication skills.
  • Understanding of banking systems “is a Plus”

    • Interpersonal Skills

  • Communicative, Speak and / or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen / pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs / wants.

    • Offer & Benefits

  • Office based – Szczecin, Poland.
  • Full eligibility to live & work in Poland is a must.
  • Shift Based.
  • Sports Card.
  • Mentoring program.
  • Private health insurance.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.

    • The Employer

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    Customer Care German • Szczecin, Poland