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Dutch Travel Customer Support - Katowice, Poland

Dutch Travel Customer Support - Katowice, Poland

Cross Border TalentsKatowice, Silesian Voivodeship, PL
30+ days ago
Job type
  • Quick Apply
Job description

Tasks :

  • Responding to customers via phone, chat, and e-mail (outbound and inbound).
  • Support customers with travel difficulties.
  • Change the reservation both in time and destination, change of personal data
  • Advise partners on flights, products, prices, fares, rules, and online services

contributing to the success of our client.

  • Dealing with cancellations and refunds

    • Requirements

    Requirements :

  • Dutch C1 and English B2 (both spoken and written)
  • Excellent technical skills (MS Office, Browsers, general computer skills)
  • Positive energy, enjoy communicating with customers and colleagues
  • Previous experience in Customer service, digital service platforms and CRM tools is

    • an advantage

    Benefits

    What do we offer you?

  • Work for the largest, well-known Trip.com company
  • Salary : 9000 PLN gross monthly
  • 1st contract – probation – 3 months (training is paid from day 1).
  • Private medical care (Luxmed),
  • Group insurance program, sports, and leisure program (My benefit),
  • A very dynamic and international work environment with plenty of career

    • opportunities,

  • Social activities, events, and celebrations,
  • Multinational environment.
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    Customer Support • Katowice, Silesian Voivodeship, PL