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ECM / DMS Specialist Consultant

ECM / DMS Specialist Consultant

ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄWarszawa, Masovian, Poland
22 days ago
Job description

technologies-expected :

responsibilities :

  • Provide advanced technical support for enterprise software at second and third levels.
  • Administer and configure software for optimal performance in cloud and on-premise environments.
  • Resolve software, operating system, database, and network errors promptly.
  • Maintain strong customer relationships through clear updates and effective issue management.
  • Ensure SLA compliance and address performance issues to maintain high product availability.
  • Collaborate with internal teams to tackle complex challenges.
  • Share feedback to enhance products and improve processes.

requirements-expected :

  • Strong knowledge of enterprise software, with familiarity in ECM, DMS, BPM, or related fields, including hands-on experience with Doxis.
  • Familiarity with databases, networks, and web-based applications.
  • Excellent problem-solving skills and a proactive, creative approach to issue resolution.
  • Strong customer service mindset with the ability to communicate professionally and effectively.
  • Experience in documenting incidents and maintaining accurate ticket information.
  • Enthusiasm for continuous learning and collaboration in a team-driven environment.
  • Proficiency in English, both written and spoken.
  • offered :

  • Remote work.
  • Regular team-building events with colleagues from around the world to foster relationships.
  • Access to training and development programs that support your professional growth.
  • An attractive benefits package, including a Multisport card and private medical care.
  • benefits :

  • sharing the costs of sports activities
  • life insurance
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    Consultant • Warszawa, Masovian, Poland