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Technical Supporter with German and English

Concentrix CVG International Sp. z o.o.Szczecin, zachodniopomorskie, Polska

4 days ago

Job description

Miejsce pracy : Szczecin

Twój zakres obowiązków

As a Technical Support Advisor I, you will play a critical role in supporting and helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include :
Customer Support : Provide top-notch technical assistance through telephone, email, and chat, addressing issues related to hardware, software, and other client products.
Problem Solving : Efficiently diagnose and resolve technical problems, ensuring high customer satisfaction with each interaction.
Quality Assurance : Maintain our high standards of customer service, delivering consistent, quality support.
Collaboration : Partner with Level 2 support teams to identify and solve emerging technical issues, contributing to continuous improvement in our support processes.

Nasze wymagania

Our requirements

Language Proficiency : Advanced (B2 / C1) level in German and Good (B2) level in English to effectively communicate with our diverse client base.

Technical Skills : Proficiency in PC usage and a good understanding of networking technologies.

Customer Focus : A strong commitment to providing excellent customer service with keen attention to detail.

Problem-Solving Ability : A knack for quickly identifying and resolving issues.

Communication Skills : Exceptional verbal and written communication skills.

Experience : Previous experience in customer service or technical support is advantageous but not required.

Benefity

prywatna opieka medyczna

ubezpieczenie na życie

owoce

brak dress code’u

kawa / herbata

strefa relaksu

German And English • Szczecin, zachodniopomorskie, Polska