Software Specialist Engineer - German Speaker

Software Specialist Engineer - German Speaker

Software Specialist Engineer – German Speaker at Eaton, located in Casablanca, Casablanca-Settat, Morocco.

Main Responsibilities

• Act as a technical specialist for resolving non-standard customer requests related to Software & Connectivity via phone / email / webchat etc.
• Provide assistance to software issues which involve L3 and above technical support engineers, R&D and Product Managers.
• Manage administratively the trial licenses for the supported regions and help partners / Customers to deploy and use the trial license.
• Train partners (face-to-face or remotely) for the supported regions on Eaton Software & Connectivity offer.
• Manage incoming requests related to the Remote Monitoring Software project depending on the workload.
• Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard tasks / queries.
• Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest.
• Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time / cost improvements through team-based problem solving.
• Actively support in daily / weekly / monthly team reporting creation.
• Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.

Qualifications

Skills

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Location

Casablanca, Casablanca-Settat, Morocco

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