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Chief Operating Officer (Europe, remote)

Chief Operating Officer (Europe, remote)

EvotymWarsaw, Masovian Voivodeship, Poland
20 days ago
Job description

About the Client

Our client is an international company building secure, compliant crypto payment infrastructure for businesses worldwide. With a growing ecosystem of B2B products and enterprise clients across high-risk verticals, the company helps merchants adopt digital assets via on / off-ramp processing, crypto wallets, OTC services, and APIs. Headquartered in the EU and operating remotely across 30+ countries, the team is scaling fast and shaping the future of digital finance.

Role Overview

As Chief Operating Officer , you’ll lead the company’s operational strategy, processes, and systems to support high-speed scaling. This role is core to building a flexible, data-driven, and automation-first organisation. Working closely with the CEO and cross-functional leadership, you will oversee operations, CRM, integrations, and business excellence functions — empowering teams while delivering measurable results across products and customer journeys.

Requirements

  • 5+ years of senior-level experience in operations or strategy (preferably in fintech, SaaS, or platforms).
  • Proven track record scaling lean, high-performing operations teams.
  • Advanced knowledge of Salesforce, Intercom, BPM tools, and CRM systems.
  • Practical experience implementing generative AI tools in real workflows (e.g., ChatGPT, Copilot, Gemini).
  • Strong communication and executive presence — able to collaborate at C-level and present to the Board.

Key Responsibilities

  • Define and implement operational strategy across all product lines in collaboration with senior leadership.
  • Lead quarterly planning cadences, ensuring every initiative aligns with measurable company goals.
  • Expand digital process documentation and implement AI-powered simulation and optimisation tools.
  • Oversee CRM and omni-channel platform optimisation to improve workflow automation and data integrity.
  • Establish structured change management, documentation, and training for operational readiness.
  • Lead and grow the Ops, CRM, Ops Excellence, and Tech Support departments with full accountability.
  • Champion generative AI adoption across business workflows, ensuring value and responsible use.
  • Communicate operational performance and risks clearly to internal and external stakeholders.

    • Key Soft Skills

  • Strategic mindset with strong execution and ownership culture.
  • Transparent, data-informed communicator and team builder.
  • Continuous improvement focus and customer-centric approach.
  • Ability to drive alignment in dynamic, fast-paced environments.

    • What We Offer

  • Remote-first setup with hubs in the EU and beyond.
  • An international team with fast growth and product traction.
  • Real ownership and executive impact in a scale-up environment.
  • Competitive compensation package.

    • Apply in 2 min — and take ownership of the operational engine driving the future of digital payments.

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    Chief Operating Officer • Warsaw, Masovian Voivodeship, Poland