Specialist, Global Clinical Solutions

Specialist, Global Clinical Solutions

As part of Global Medicines Development (GMD), Clinical Operations is accountable for delivering clinical studies. Global Clinical Solutions (GCS) enables this mission by providing industry-leading processes, technology, and centralized services that help Clinical Operations and its partners deliver development programs to time, cost, and quality. The GCS Specialist supports high-quality, complete operational data, robust lifecycle management of systems and processes, and effective training and adoption across user communities.

We are recruiting IRT Leads to oversee our Interactive Response Technology (IRT) / Randomization & Trial Supply Managment (RTSM) systems that manage randomization, drug supply, and site / subject activities for clinical studies. In this role, you will support study teams through the full lifecycle—set-up, maintenance, and close-out—of the IRT system tailored to each clinical protocol. You will drive vendor management, ensuring performance, quality, compliance, and timely delivery across IRT providers. Successful candidate requires emerging project management skills—we expect you to bring at least one (e.g., planning, risk / issue tracking, or stakeholder communication) and show strong willingness to learn and develop the others.

Impact : This role safeguards data integrity and regulatory readiness, streamlines operational processes and tools to accelerate study delivery, and strengthens user capability and adoption across Clinical Operations.

Key responsibilities :

• Service delivery across drug projects : ensure consistent, complete, and high‑quality Clinical Operations data; partner with Study Teams and external vendors.
• Systems and tools enablement : set up, maintain, validate, and test Clinical Operations systems / tools; manage lifecycle, business continuity, standards, and procedural / system documentation.
• Training and user enablement : deliver process / system / tool trainings; facilitate knowledge sharing; establish best practices and support effective communication within Clinical Operations.
• Process excellence and improvement : analyze usage to identify efficiency and effectiveness opportunities; contribute to user requirements and UAT; support business cases for continuous improvement.
• Change participation : contribute to change initiatives related to Clinical Operations.

Essential qualifications :

Desirable qualifications :