Your new role
As a Sales Back Office Specialist you'll be responsible for ensuring, together with the SBO organization, the delivery of excellent Sales Back Office services every day, providing the highest quality customer service.
You can make a real impact in this role, initiate improvements and support Franke digitalization & automation projects and contribute and take part in the creation of a European Sales Back-office organization.
We are seeking a talented and customer-oriented savvy individuals to join us. You will report directly to the Team Leader Sales Back Office.
Join us and let’s make the change happen.
Your main responsibilities
- Resolving written customer inquiries concerning orders, products, and services
- Providing first level product support to customers via written communication
- Managing product returns and claims
- Creating field service orders
- Supporting order processing during peak times
- Taking part in testing new solutions and participation in process improvement projects
- Creating and updating proper process documentations
- Support on newcomers onboarding
- Support of service scope expension
What you bring
High level of customer and solution orientationExperience in customer- / after sales - serviceStrong attention to detail and accuracyAbility to work independently and within a teamWillingness to learn quicklyExperience in work with SAP / SD module and / or SAP C4C is an advantageBasic technical understanding is an advantageEnglish min. B1 levelFrench min. B2 levelWhat we offer you
Contract of employement (umowa o pracę)A chance for professional developmentWork in an international environment where English is the main language of communicationOffice location – quick and convenient public transport, near Warsaw West StationFlexible working time (from 7AM to 5 : 15PM)Home office options up to 80% (Mandatory minimum of 2 days per week in Warsaw office)Remote working from anywhereSocial benefits such as : Benefit platform NAIS Medicover private medical care Multisport Card Life insurance Discount for Franke products E-learning platform Co-financing of glasses Co-financing of 14-day holidays (’Wczasy pod gruszą’)