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Senior Problem Engineer, Managed Services

Senior Problem Engineer, Managed Services

Rockwell AutomationKatowice, Poland
17 days ago
Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Senior Problem Engineer, you will lead problem management efforts for Rockwell's customers' OT infrastructure. Working closely with the Managed Support Incident and Change teams, you will identify and manage the root causes of incidents to reduce their impact and prevent recurrence. Your focus will be on resolving underlying issues rather than just addressing symptoms.

Location : Katowice, Poland (Hybrid Schedule)

Reports to : Manager, Poland

Your Responsibilities :

  • Contribute to the Problem Management process by supporting the identification, analysis, and resolution of recurring issues in alignment with ITIL best practices
  • Conduct Root Cause Analysis (RCA) for major and recurring incidents.
  • Collaborate with Incident and Change Management teams to ensure seamless service delivery.
  • Maintain and update the Known Error Database (KEDB) and Problem Records.
  • Identify trends and patterns in incident data to proactively prevent future issues.
  • Develop and implement workarounds and permanent fixes for known problems.

The Essentials - You Will Have :

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 5 years of experience in IT service delivery in one or more of the following areas : Security, Networking, or Infrastructure.
  • Strong analytical, problem-solving, and organizational skills.
  • Familiar with ITIL methodology.
  • Proficiency in English (minimum B2 level).

    • The Preferred - You Might Also Have :

  • Experience with virtualization platforms (VMware, Nutanix).
  • Knowledge of server hardware (Dell, HP, Cisco).
  • Familiarity with network switches (Cisco, HPE, Dell).
  • Experience with Microsoft Windows Servers (2008–2025).
  • Knowledge of backup solutions (Veeam, BackupExec, Cove, etc.).
  • Exposure to MSR solutions (e.g., Cyolo, Claroty).
  • Experience with infrastructure monitoring platforms.
  • Familiarity with firewalls (Cisco, Palo Alto, Fortinet).

    • What We Offer :

    Our benefits package includes …

  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development
  • and other local benefits!

    • LI-Hybrid

    LI-RG1

    Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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    Service Engineer • Katowice, Poland