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Technical Support Specialist with German

Planet paymentWarsaw, Poland

21 days ago

Job description

bout Us :

Welcome to Planet, where hospitality expertise merges seamlessly with cutting-edge technology! As a global leader in hotel management software and a world-class player in the payments industry, we are dedicated to delivering efficient solutions that enhance our customers' operations. Our suite of Property Management System (PMS) brands includes Protel On-Prem, Protel Cloud (formerly Protel Air), and Hotsoft from Hoist, all designed to meet the diverse needs of the hospitality industry.

At Planet, our cloud and on-premise solutions have been at the forefront of revolutionizing the hospitality industry for over 25 years. Whether it's enhancing front office operations, optimizing online sales, or providing role-specific apps for hotel managers and their teams, we continually raise the bar for excellence. Join us in shaping the future of hotel IT solutions, where your hotel experience meets a passion for technology!

Function overview :

As a Technical Support Specialist at Planet, you'll play a crucial role in providing consulting services for our hotel customers, installing their systems and training their teams. With the skills we provide through comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage.

We prioritize candidates with a background in the hotel industry, ensuring familiarity with its processes and procedures. An innate curiosity for IT technology is essential. Don’t worry - we'll equip you with the necessary technical knowledge. Our team comprises individuals with roots in the hotel industry, all of whom have undergone tailored training.

What matters most to us is your openness to innovation and your eagerness to explore the intricacies of our systems. Leverage your direct experience in the hotel business or comprehensive industry knowledge to understand and address customer needs.

If you're ready to blend your hotel experience with a passion for IT, we're excited to welcome you to our dynamic support team!

What will you do :

Implement our property management (PMS) and payments products, leveraging the hotel industry experience that you bring with you and the IT knowledge that we train you in.
Troubleshoot issues experiences during and post installation, taking responsibility for customer queries / issues until resolution.
Communicate articulately and maintain a friendly tone, even in high-pressure situations.
Communicate with 3rd Party companies and / or internal 2nd Level or Development Teams on customer issue's resolution.
Uphold a customer-centric approach, consistently striving to deliver exceptional service.
Make sure internal tracking system is maintained up to date with progress on all open installations until they are successfully completed.

Who you are ?

You have confident knowledge of German and English languages, both written and spoken.

You have ability to communicate with customers via Teams calls or video calls as you will guide them through installing their PMS system as well as training their Reception staff on using the system.

You have experience in technical troubleshooting of issues with customers or display keen affinity for IT and a willingness to embrace new technologies, coupled with logical and analytical thinking for effective problem-solving.

You have experience in hospitality industry, customer service or technical helpdesk.

You have friendly, polite, and respectful manners, with excellent communication skills, demonstrating a strong service orientation towards our customers.

You have ability to work independently with a structured and organized approach, while also being proactive in driving solutions and improvements.

You uphold a sense of responsibility and reliability in all tasks, operating with honesty, loyalty, and integrity at all times.

Why Planet :

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

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Technical Support Specialist • Warsaw, Poland