Data Support Specialist with Alteryx | Managed Services Operations
Miejsce pracy : Gdańsk
Technologies we use
Expected
Your responsibilities
Analyze and resolve technical issues related to custom PwC ITSM solution (IT service management solution / ticketing system) and Alteryx workflows supporting financial end of month closing process.Provide 2nd line support and resolve tickets.Configure ITSM solution by working with JSON files.Modify Alteryx workflows.Conduct problem analysis to diagnose issues and understand root causes.Collaborate with 1st-Level support and 3rd-Level support teams to ensure timely resolution of issues.Execute minor projects and system changes tailored to meet specific customer needs and requirements.Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.Our requirements
Experience in IT support.Basic understanding of Alteryx.Familiarity with Git.Technical affinity for changing the JSON files.Good knowledge of MS Office (especially MS Excel, MS Word and MS PowerPoint) and MS Sharepoint.Good command of English, both spoken and written.Good communication and interpersonal skills, with the ability to interact effectively with diverse teams and stakeholders - service team, development teams, product owners, service solution designers, architects, business representatives.Problem-solving and analytical skills.Organized and structured.Optional
Basic understanding of SAP.Basic understanding of Accounting.Understanding of ITSM (IT Service Management).Knowledge of German.What we offer
Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker,Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,3 paid hours for volunteering per month,Additional paid Birthday Day off,And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.Benefits
sharing the costs of sports activitiesprivate medical caresharing the costs of professional training & courseslife insuranceemployee referral programEmployee Assistance Programbirthday day offadditional benefits e.g. medical pet care, lunch passflexible working time possibleRecruitment stages
CV verificationHC screening callInterview IInterview IIOfferThe Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.
If you are interested in this position, please send us your CV in English.
If you have additional questions, please contact us : pl_mso_career@pwc.com
Please note that we do not collect resumes in our inbox.
At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. In Poland PwC has offices in 7 cities and a Financial Crime Unit in Gdańsk and Warsaw, two Shared Services Centres in Katowice and Opole and a branch of PwC IT Services in Lublin. Polish PwC companies employ over 7000 people, including nearly 2000 in technology teams.
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