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Fraud Operations Director

Fraud Operations Director

PwCKraków, małopolskie, Polska
21 days ago
Job description

Fraud Operations Director

Miejsce pracy : Kraków

Your responsibilities

  • Develop and execute a strategic vision for PwC Poland’s new Fraud Operations hub, aligning it with the broader goals of PwC’s Managed Service Operations and the PwC Global Network,
  • Identify and pursue new business opportunities, working closely with PwC Partners and the business development team,
  • Cultivate and maintain strong relationships with key stakeholders within the financial services industry – bringing insights and innovation to PwC’s Fraud Managed Services,
  • Build and lead a high-performing team of fraud specialists and analysts,
  • Oversee the design and implementation of comprehensive fraud detection, prevention and management frameworks delivered to PwC clients,
  • Represent PwC Poland at industry events, conferences, and forums to enhance the firm's visibility and reputation in fraud management,
  • Maintain a perspective on the latest industry trends, regulatory changes, and emerging threats to proactively address potential risks and enhance business opportunities for PwC.

Our requirements

  • Bachelor’s or Master’s degree in Finance, Business, Law, or a related field. An MBA or relevant professional certification (e.g., CFE, CAMS) is preferred,
  • At least 10 years of successful management of large-scale projects and initiatives in the fraud management industry, or a proven track record of long-term leadership in a similar role (for example, leading departments or projects with 50+ FTE),
  • A proven track record of experience in relation to business development / sales,
  • Excellent interpersonal, communication, and negotiation skills, with the ability to influence and inspire teams and clients,
  • Fluency in English is required; proficiency in Polish or other languages is a plus.

    • Optional

  • Knowlege of the design, integration and optimization of real-time fraud monitoring systems across various channels, such as online banking and mobile platforms,
  • A track record of effective collaboration with law enforcement agencies, industry consortiums, and other stakeholders to address and combat fraud activities,
  • Experience recovering funds through collaboration with banks, law enforcement agencies, and collaboration with payment processors like Mastercard and Visa.

    • What we offer

  • Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
  • Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co / financed by PwC and conversations with native speaker,
  • Wide medical and well-being program - a medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
  • Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
  • 3 paid hours for volunteering per month,
  • Additional paid Birthday Day off,
  • And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • employee referral program
  • Employee Assistance Program
  • birthday day off
  • additional benefits e.g. medical pet care, lunch pass
  • flexible working time possible

    • Recruitment stages

  • Submit your resume
  • Have a quick call with our recruiter
  • Let’s meet each other during the interviews!

    • PwC Poland’s Financial Crime Unit (FCU) team is composed of specialists and experts who provide consulting services and operational support to global financial institutions in the area of Anti-Money Laundering, Risk, Regulatory, ESG, and other financial services. We are PwC's multi-competency center, bringing together top experts in Anti-Money Laundering (AML) – an area of financial services that focuses on preventing the introduction of illegal funds into a legitimate financial system. Institutions operating within the modern financial system face many challenges, such as money laundering attempts, the spread of organized crime, and the fight against terrorist financing. These are the institutions that seek assistance from us – PwC Financial Crime Unit.

    Should you have any questions, please do not hesitate to reach out to us : pl_kariera@pwc.com.

    Please note that this email is not designated for application submissions.

    At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. In Poland PwC has offices in 7 cities and a Financial Crime Unit in Gdańsk and Warsaw, two Shared Services Centres in Katowice and Opole and a branch of PwC IT Services in Lublin. Polish PwC companies employ over 7000 people, including nearly 2000 in technology teams.

    Your personal data will be processed for recruitment purposes by PwC Advisory sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.

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    Director • Kraków, małopolskie, Polska