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Customer Financial Service Specialist.

HAYSKraków

21 days ago

Job description

Opis stanowiska

podany przez pracodawcę :

Customer Financial Service Specialist

Kraków

NR REF. : 1193141

Job Description

For one of our client39s, International transportation company we are looking for a Customer Financial Service Specialists.✓ Location : Cracow✓ Hybrid working model (office 2x per week)

As a Customer Financial Service Specialist, you will be a key member of the European Ship-To-Collect Business Partner Team, advising and supporting our largest customers and internal stakeholders in matters related to invoicing, cash application, invoice disputes, and collections. You will lead customer-specific invoicing solutions, manage bad debt risk, and contribute to revenue growth.

Responsibilities :

Lead strategic initiatives across Europe to optimize customer experience and bad debt management
Collaborate with sales and finance teams to support business retention and development
Design and implement process improvements in coordination with other departments
Analyze and address structural issues impacting sales and business operations
Support customer transitions, ensuring smooth processes and enhanced customer experience
Resolve operational challenges by establishing workflows that connect different business areas
Independently manage workload and coordinate activities in a multinational environment
Conduct meetings with European customers, requiring strong project management and strategic support skills

Requirements :

Experience in finance and / or sales and / or customer service, with strong project management skills

Advanced analytical skills (proficiency in Excel : formulas, pivot tables)

Critical thinking and a proactive approach to problem-solving

Strong communication skills with a customer-focused mindset

Experience in cross-functional meetings and working in a dynamic environment

Fluency in English (advanced level)

Knowledge of German, French, Italian, and Spanish is a plus

What We Offer :

Work in a fast-paced international environment

Opportunities for professional growth and development in project management

Training to get you started and on-the-job learning opportunities

Extensive learning resources to further develop your skills and knowledge

Tuition Assistance Program

Employee Assistance Program

Great career opportunities

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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Customer Service Specialist • Kraków