Senior Analyst - Business Data and Insights

Elavon EuropeWarszawa, Województwo mazowieckie, Polska

3 days ago

Job description

Senior Analyst - Business Data and Insights

Join to apply for the Senior Analyst - Business Data and Insights role at Elavon Europe

Job Description

Conduct root cause analysis on customer experience KPIs and operational processes to support executive reporting and drive improvements.
Analyze onboarding, call center, relationship, and customer portal survey results to identify trends and opportunities.
Develop and manage BI dashboards and pivot tables for actionable insights and KPI tracking.
Drive monthly transformation governance steering committees.
Provide ad‑hoc and strategic reporting support to Operations leadership.
Support monthly data collection, cleansing, and dashboard reporting with departmental filters.
Execute deep‑drive reports on topics such as error rates, goodwill payments, and case delays.
Deliver strategic analyses, including customer retention and complaint impact studies.
Collaborate with cross‑functional stakeholders to ensure data accuracy, actionable insights, and alignment with business objectives.
Present findings and recommendations to process owners, project teams, and leadership.

Qualifications and Preferred Skills

Bachelor’s degree or equivalent.

Minimum 4 years of overall work experience, of which 2 years are in the data and insights domain working across data analysis, dashboard development, stakeholder communication, project governance, and root cause analysis.

Conceptual knowledge of data and insights-related principles and practices, and a basic understanding of business operations.

Strong analytical skills, ability to interpret complex data, and proficiency in data analysis tools.

Effective communication, verbal and written presentation, and interpersonal skills.

Awareness of tools such as Microsoft Power BI, Excel, and SharePoint.

Location Expectations

The role offers a hybrid / flexible schedule, which means there's an in‑office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits

We offer an exciting, fast‑paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.

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Senior Data Analyst • Warszawa, Województwo mazowieckie, Polska