Senior Production Support Engineer @ HSBC Technology Poland

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

We have a unique opportunity for you to join our team (CTO DevOps Services) and help improving the developer experience by improving the application which are used globally by HSBC staff in their daily work as part of SDLC. The applications are used by more than 50000 staff so it is very much important to keep it running without degradations, major incidents and in case there are need to take quick actions to make application is available and productivity of the users is not impacted as these applications are used to deliver the new baking applications, features etc. through agile ways of working.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking
• Hybrid working with on-site collaboration as a key element of team culture
• Strong experience in leading SRE / DevOps team in an agile working environment
• Self-starter and focused on deliverables and a biased for action - flexible and agile attitude in respect to responsibilities and change.
• Strong hands-on experience in designing and maintaining mission-critical Java & Linux-based application environment on-premises and on cloud (ideally AWS / GCP)
• Strong hands-on experience automating support and delivery operations with Terraform / Ansible / Puppet, CI / CD pipelines and programming scripts including building observability with Grafana, Prometheus, Splunk, AppDynamics or similar tools.
• Strong experience in collaborating with globally dispersed, cross-functional teams and vendors in project delivery, incident & problem management. Excellent oral, written communication and presentation skills. Able to perform out-of-hours production support and project delivery duties.
• Strong hands-on experience in performance optimization and troubleshooting issues on Oracle & PostgreSQL databases, Network, Storage, Linux OS & JVMs.
• Good full-stack engineering skills with some of these programming languages - Java, Python, NodeJS, Go

Experience in maintaining Atlassian applications in a large enterprise and migrating them from on-premises to Cloud / SaaS will be preferrable but not necessary.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

We have a unique opportunity for you to join our team (CTO DevOps Services) and help improving the developer experience by improving the application which are used globally by HSBC staff in their daily work as part of SDLC. The applications are used by more than 50000 staff so it is very much important to keep it running without degradations, major incidents and in case there are need to take quick actions to make application is available and productivity of the users is not impacted as these applications are used to deliver the new baking applications, features etc. through agile ways of working.

What we offer

Work as DevOps Engineer / SRE for our global, highly available (24x7) deployment of Jira and Confluence, Design, implement and maintain highly available, performant, scalable and secure Atlassian Jira and Confluence estate, Automate deployment, monitoring, recovery and other support operations of Atlassian applications using infrastructure-as-code tools, CI / CD pipelines and programming scripts, Lead incident responses, root cause analysis and post-incident-reviews with our global Atlassian team, infrastructure teams (Network, Linux, Database and Storage, etc.) and application vendors, Work in partnership with the product owner to define operational metrics (KPIs / SLIs / SLOs); build & maintain observability to continuously monitor the operational performance; create & execute action plans to address failures to meet the desired metrics., Plan and execute application / infrastructure migration, DR failover / testing, and upgrade activities, Review user support queries, enhance automation and self-service capability to improve user experience and reduce manual toil on user support., Coaching junior team members to uplift the team’s DevOps and SRE capabilities and strengthen collaborations. Support team’s hiring and people management activities.] Requirements : SRE, DevOps, Java, Cloud, AWS, GCP, Terraform, Ansible, Puppet, CD pipelines, Grafana, Prometheus, Splunk, AppDynamics, Oracle, PostgreSQL, Storage, Linux, Python, Node.js, Atlassian, SaaS Additionally : Training budget, Private healthcare, Flat structure, International projects, Multisport card, Monthly remote work subsidy, Psychological support, Conferences, PPK option, Annual performance based bonus, Integration budget, International environment, Small teams, Employee referral bonus, Mentoring, Workstation reimbursement, Company share purchase plan, Childcare support programme, Bike parking, Playroom, Shower, Canteen, Free coffee, Free beverages, Free parking, In-house trainings, In-house hack days, No dress code, Modern office, Knowledge sharing, Garden, Massage chairs, Kitchen.