HR Services Supervisor - Talent Acquisition Administration (Maternity Cover)

HR Services Supervisor - Talent Acquisition Administration (Maternity Cover)

Miejsce pracy : Kraków

Your responsibilities

• Overseeing day-to-day operations of the TA Administration team supporting the US, UK, Italy, and Germany, ensuring smooth and timely delivery of services.
• Monitoring team performance against defined SLAs, KPIs, and quality standards, and taking corrective actions where needed.
• Acting as a subject matter expert and escalation point for complex Talent Acquisition administrative processes and queries.
• Coaching, mentoring, and developing team members to build capabilities, promote engagement, and support individual growth and performance.
• Collaborating with the global TA function to drive process excellence, continuous improvement, and standardization across markets.
• Building and maintaining strong working relationships with stakeholders in Talent Acquisition and other HR and business functions.
• Leading or supporting process transitions from local markets to the GBS model, ensuring smooth onboarding and knowledge transfer.
• Identifying and implementing improvements in workflows, tools, and documentation to enhance service quality and efficiency.
• Ensuring compliance with internal policies, data privacy regulations, and audit requirements within the TA administration scope.
• Supporting reporting and analysis activities, including contributing insights to inform decision-making and process enhancements.

Our requirements

What we offer

Benefits

Role overview

Reporting to the Talent Hub Manager, the HR Services Supervisor – TA Administration plays a key role in overseeing the daily operations and performance of a team of TA Administrators supporting the US, UK, Italian, and German markets.

In this role, you will be a primary point of contact for processes and queries related to TA administration, ensuring consistent delivery in line with service level agreements (SLAs), key performance indicators (KPIs), and quality standards.

In partnership with the Talent Hub Manager, the Supervisor provides direction, fosters a culture of process excellence, and drives team engagement and high performance. The role also includes mentoring and coaching team members and cultivating strong relationships with Talent Acquisition and cross-functional stakeholders.

Additionally, the Supervisor leads efforts in continuous improvement, process standardization, and capability building within the team. The role also plays a critical part in managing and supporting the successful migration of processes from local markets into the GBS model.

Ready to take the lead in shaping world-class recruitment administration? We're looking for an HR Services Supervisor - TA Administration to manage a dynamic team, drive process excellence, and support international markets — apply now and help us elevate talent acquisition services at QVC Group!

About QVC Group

We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

Our QVC Group Global Business Services center in Cracow delivers exceptional Customer Finance, Accounts Payable, HR, and Software Engineering services, supporting our team members in the US, the UK, Germany, Italy and Poland with world-class expertise and dedication.

QVC Group Global Business Services sp. z o.o.

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.

We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, e-commerce sites and TV channels, making every screen a doorway to discovery, delight and community.

QVC Group has team members in the US, the UK, Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers.

QVC Group Global Business Services Center in Cracow delivers exceptional Customer Finance, Accounts Payable, HR, and Software Engineering services, supporting our team members in the US, the UK, Germany, Italy and Poland with world-class expertise and dedication.