HR Services Supervisor - Talent Acquisition Administration (Maternity Cover)
Miejsce pracy : Kraków
Your responsibilities
- Overseeing day-to-day operations of the TA Administration team supporting the US, UK, Italy, and Germany, ensuring smooth and timely delivery of services.
- Monitoring team performance against defined SLAs, KPIs, and quality standards, and taking corrective actions where needed.
- Acting as a subject matter expert and escalation point for complex Talent Acquisition administrative processes and queries.
- Coaching, mentoring, and developing team members to build capabilities, promote engagement, and support individual growth and performance.
- Collaborating with the global TA function to drive process excellence, continuous improvement, and standardization across markets.
- Building and maintaining strong working relationships with stakeholders in Talent Acquisition and other HR and business functions.
- Leading or supporting process transitions from local markets to the GBS model, ensuring smooth onboarding and knowledge transfer.
- Identifying and implementing improvements in workflows, tools, and documentation to enhance service quality and efficiency.
- Ensuring compliance with internal policies, data privacy regulations, and audit requirements within the TA administration scope.
- Supporting reporting and analysis activities, including contributing insights to inform decision-making and process enhancements.
Our requirements
3-5 years of experience in HR operations, Shared Services / GBS, preferably in Talent Acquisition Administration, including at least 1-2 years in a supervisory or team coordination roleExperience working in a global or matrixed environment, supporting multiple countries or regions with a strong stakeholder and candidate-focused mindsetKnowledge of HR processes, especially within Talent Acquisition (e.g., interview coordination, background check, high volume recruitment)Strong people leadership skills, with experience in coaching, mentoring, and developing team membersAbility to build strong stakeholder relationships across functions and geographiesA continuous improvement mindset, with proven experience in driving process optimization projectsAbility to act as a change champion, promoting and supporting the implementation of continuous improvement initiativesFluency in English (C1)Experience in working with HR systems (e.g., Workday, Service Now)Strong problem-solving skills, analytical thinking, and attention to detailGood project management skills, with the ability to manage multiple priorities and deadlinesWhat we offer
Attractively located office with collaboration spaces, gaming room, football table, billiards and showersWork in a diversified international environment supporting several marketsHybrid work model combining office & remote workParking space for employeesCompany performance-related bonusReferral program with financial bonusLife InsuranceAccess to internal Learning Lab Platform with multiple training oriented for professional growthAccess to MyBenefit platform (Multisport included)Team Building activitiesCharity initiativesOpportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice – 1 day / yearPrivate medical careMental health support line for you and your relativesBenefits
private medical carelife insuranceremote work opportunitiesflexible working timefruitsintegration eventsno dress codecoffee / teaemployee referral programRole overview
Reporting to the Talent Hub Manager, the HR Services Supervisor – TA Administration plays a key role in overseeing the daily operations and performance of a team of TA Administrators supporting the US, UK, Italian, and German markets.
In this role, you will be a primary point of contact for processes and queries related to TA administration, ensuring consistent delivery in line with service level agreements (SLAs), key performance indicators (KPIs), and quality standards.
In partnership with the Talent Hub Manager, the Supervisor provides direction, fosters a culture of process excellence, and drives team engagement and high performance. The role also includes mentoring and coaching team members and cultivating strong relationships with Talent Acquisition and cross-functional stakeholders.
Additionally, the Supervisor leads efforts in continuous improvement, process standardization, and capability building within the team. The role also plays a critical part in managing and supporting the successful migration of processes from local markets into the GBS model.
Ready to take the lead in shaping world-class recruitment administration? We're looking for an HR Services Supervisor - TA Administration to manage a dynamic team, drive process excellence, and support international markets — apply now and help us elevate talent acquisition services at QVC Group!
About QVC Group
We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
Our QVC Group Global Business Services center in Cracow delivers exceptional Customer Finance, Accounts Payable, HR, and Software Engineering services, supporting our team members in the US, the UK, Germany, Italy and Poland with world-class expertise and dedication.
QVC Group Global Business Services sp. z o.o.
QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.
We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, e-commerce sites and TV channels, making every screen a doorway to discovery, delight and community.
QVC Group has team members in the US, the UK, Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers.
QVC Group Global Business Services Center in Cracow delivers exceptional Customer Finance, Accounts Payable, HR, and Software Engineering services, supporting our team members in the US, the UK, Germany, Italy and Poland with world-class expertise and dedication.