Implementation Engineer (German speaking)I ThousandEyes.

About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas : the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s primary responsibility is to engage with customers to deliver world class enablement, implementation and optimization services for their ThousandEyes deployment.

You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a strong foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles.

Role location : This role is designated for Krakow, Poland OR Lisbon, Portugal

Requirements

• At least 5-8 years of technical experience ideally in professional services (implementation engineer role)
• At least 2 years working in a customer-facing role
• Fluent German and English written and spoken communication skills (C1 Level)
• Firm grasp of network and application protocols (Cisco / Juniper certification strongly preferred - CCNA / JNCP, etc. )
• Experience maintaining or implementing LAN / WAN environments
• Experience with Networking, Network Architecture, HTTP, DNS & Linux
• Bachelor’s or advanced degree in a technical field, or equivalent working experience
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
• Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
• Experience with Cloud / SaaS software products is highly desirable.
• Project management and consulting experience
• A standout "customer first" attitude
• Amazing communication and problem-solving skills
• Strong technical acumen
• Enjoy a fast-paced, dynamic environment
• Able to juggle and accomplish tasks in tight timeframes

Responsibilities